Word Constructions

Refer to older posts…

Don’t get caught with deadlinks…

Published 28 August, 2012 | By TashWord

When you’re reading something interesting and informative, it feels great. If the author has linked off to more information, you are likely to click the links to get the additional information you need – and appreciate the author for making it easy to find.

Until the link you click goes to an error page that is…

Deadlinks are not pretty – or useful

Are your links like loose threads going nowhere?

Links that don’t work will frustrate people using your site, destroying some of the good will your carefully crafted content established.

Poor links are also noticed by search engines and don’t help your optimisation.

If you were trying to gain specific benefits through those links, using a faulty link means you miss out on those benefits (such as linking to other pages or an affiliate product).

So I think it’s a good idea to go through your site and get rid of the deadlinks.

If you do it once a year, it’s a big chore. If you do it frequently, you will be able to fix things quickly so the damage is less and the fixes won’t take long to do.

What do I need to fix? What is a deadlink?

A deadlink is really any link that doesn’t take someone to a webpage related to the linking text.

There are a few ways links won’t work so there is more than one thing to look out for when checking your site:

linking to a page that no longer exists, either because the website has gone altogether, the page has been renamed or the page removed from the site. This generally applies to links to others’ sites so you often won’t know they have changed things unless you check it
making a mistake when you enter the hyperlink – sometimes it is a spelling error but also watch out for details such as forgetting an extension (.html, .pdf and so on), the wrong structural elements (such as http:/// or com,au) or missing part of a path (eg my articles have a pathway such as http://www.wordconstructions.com.au/articles/business/outsourcemistakes.html but wouldn’t work if ‘articles/’ was left out).
A common way of getting a faulty link on your site is to use a site reference and get the number of levels wrong (eg if my above article link was entered as ../outsourcemistake.html instead of ../../outsourcemistake.html)
although not technically a dead link, but linking to the wrong page is also frustrating for people and less valuable for your SEO efforts. Check URLs are correct and using a specific URL rather than a homepage is usually more useful.

How to check for poor links

If you have a two page site with three links on it, it should be pretty easy to keep your links functioning perfectly.

Start building up your site, adding more internal and external links and the idea of manually checking every link becomes a little scary. Or a lot scary!

I have found two useful tools that make this a much easier job:

Broken link checker – a free online tool that lists all errors found on your site, telling you either the page to find it on or shows you where to find it in the code itself
Google webmaster tools includes a list of crawl errors. You need to click on the error listed to open a new window. Select ‘linked from’ to find out where the faulty link is so you can fix it. I found it frustrating because it also includes some faulty links from other sites which you probably have no control over. You need a Google account and to verify ownership of the sites to access these tools.

Posted in business info & tools | Tagged deadlinks, frustrate, links, tool | 3 Comments

Who are you communicating about?

Published 23 August, 2012 | By TashWord

Are your website, your emails, your flyers and your conversations about you (and your business) or about your (prospective) client and their business?

Robert Middleton has written a blog post on turning your marketing around to be more effective. That is, stop talking about your business services and features and find out about your client’s business and how you could help them.

By listening to people you become more personable and interesting to them and you get more insight to help their business succeed.

Think about it – do you care that I run a writing and communications business? Or do you care that I can save you time and worry by managing your communications project?

You want to know how you will be impacted by my services – and your clients want to know how you can help them reach their goals.

What is your blog communicating?

Are you communicating welcome and friendliness?

Have you ever analysed your blog posts for their content?

How many posts are about what you do or your products? And how many are giving information or tips that would help your client?

Are case studies or client stories about what you did? Or are they about your client’s problem and the results of solving their problem? The difference may seem subtle but one is me-centric and the other will be more effective at engaging your readers.

What is your website communicating?

Robert asked the question ‘how often do you see a website that’s “you-centered” instead?’ and it’s worth thinking about.

Do you prefer a homepage that rambles on about awards won, pride in service, years in business and pompous language, or one that addresses your issues and questions?

Have you looked at your own website and thought about its appeal to others? If you can’t see it objectively, ask others (friends, clients and professionals) what they think, what your site is communicating to them.

Even a few tweaks to your homepage could make it more appealing and therefore more effective.

One simple improvement you can make is to remove we/I and rewrite those sentences to include you instead.

Posted in Business Communications | Tagged client, communicating, conversation, you | 8 Comments

Why do small businesses start?

Published 21 August, 2012 | By TashWord

I spent last night talking with my daughter about her subject choices for school. It’s not an easy decision and there are more interesting subjects than there are spots in her timetable so each subject has to be considered for its merits.

One subject we discussed was Small Business Management (note the capitals as a subject name). The course description included ‘find out why small businesses start, what sort of businesses there are and small business marketing’.

I thought that to be an interesting choice of topics – there are so many reasons people start small businesses! Do they study a regimented ideal or will they really look at the breadth of small business types, structures and reasons for existence?

My daughter was really pleased I offered to talk to that class if the teachers wanted me to, which was nice but slightly off my topic 🙂

Why did I start my small business?

I can’t answer a simple question of why small businesses start – I think there are too many reasons to cover simply. But I can tell my story.

I have always been able to write (ok, since I passed Prep anyway!) but it took some time for me to realise that I do it well compared to many people and with relative ease. My love of reading and writing has certainly been a big part of my life – English was always a favourite school subject.

The idea of working for myself appealed, but I didn’t think I had anything worth selling nor the capital to start a business. So I had a variety of jobs until I was home with young children.

Thinking about what I wanted to do, work wise, so I could build skills in between parenting tasks, I liked the idea of being flexible so I was available for my children and just reporting to myself.

A friend asked for some help with her resume and covering letter – and was enthusiastic about the results and commented on how good I was at writing and seeing to the point of what needed to be written.

I helped edit the cookbook our kinder created as a fundraising project.

Then the penny dropped and I fully realised that good writing is a valued commodity that I can provide, and that running my own writing business would offer me flexibility and control.

It was also a business I could start with little financial outlay so I dabbled, got some initial clients and then set up business properly.

Are starting reasons the ongoing reasons?

I find it intriguing whether or not the reasons someone starts a business are the same reasons that keep them going a year or five years later.

Word Constructions was started so I could be at home, working around my children, using my skills and being my own boss.

Now, nine and a half years later, it still gives me flexibility for my children, utilises my (more refined) skills and lets me be my boss (although clients have a certain amount of control, too, really!). I find that it also has developed a passion for clear communications – a passion to see more clear communications and to help other businesses communicate more effectively.

How about you – are your motivations the same as when you started a business? If not, how have they changed?

My passion to help others communicate clearly fuels this blog, my Twitter objectives and my monthly newsletter.

Posted in About Word Constructions | Tagged flexible, passion, skill, small business, start | 3 Comments

Top six skills in a communications consultant or manager

Published 17 August, 2012 | By TashWord

I was recently asked to name a skill that has really helped me as a communications manager/consultant and for running my business.

The conversation got me thinking about the skills and abilities that help make a good communications person, and this is a list of the top six traits I came up with.

ability to write well
Writing basics are a good start in communications
It sounds obvious, but you need to be able to write documents as required or at least recognise quality and issues for provided documents and materials.
coordination
I spend a lot of time collating and implementing feedback, communicating client ideas and needs to designers, pulling together information from various sources and so on – if you can’t coordinate multiple people and tasks, managing communications projects will be a tough call.
understand various tasks and roles
I think it’s easier to work with designers, printers, marketers, programmers and the like if you have an understanding of what they do. It gives you common ground when discussing a project and a better idea of how long is required to get something done. That doesn’t mean I think I could do their jobs (I know I couldn’t!) but at least have an understanding of their expertise helps.
confidence to take feedback professionally, not personally
Not all clients will be nice about changes to work you’ve done, and sometimes criticism is harder to take than others, so you need to be able to work with feedback rather than get offended. You also need to know when to disagree with feedback…
good communication skills
Being able to manage a communications program, maintaining website content, preparing reports and so on are the duties of a comms person BUT they must also be able to communicate with clients and suppliers to get the job done. Clear communication saves making errors and builds goodwill which you sometimes need to call on for urgent or difficult jobs
be versatile and creative
Different clients like to work in different ways, projects require various amounts of work and different tasks, some projects will develop in unexpected ways – there are many times that flexibility and creative problem solving come in handy.
Finding how things fit together is a valuable skill

What other traits would you look for in a communications person to work with?

Have you come across a successful comms manager who doesn’t have all these skills and abilities?

Posted in Business Communications | Tagged communications, coordination, skills, write | 17 Comments

Are you part of the SMB trends for online activity?

Published 15 August, 2012 | By TashWord

Before reading the statistics below, think about your online activity as a small business.

Are you using online activities more or less than last financial year?

Have your online activities changed in the last year? For instance, are you using Twitter more and Facebook less?

Do you use social media more or less than your competitors?

How important is your website to your business and gaining new clients?

All good questions that can help you assess your time and marketing efforts, and make decisions about budgets and software needs.

So what are other SMBs doing online?

This post was inspired by two different sets of data – mainly because they are so different.

According to MYOB’s July 2012 Business Monitor Survey, online transactions, email marketing and social media use have all dropped during the last quarter.

On the other hand, the Sensis eBusiness Report (August 2012) shows an increase in social media and website use by SMBs over the year.

Interesting isn’t it?

Were the surveys so different or has the last quarter thrown the overall pattern for the year?

Social media use

From the Sensis report, I can tell you that…

41% of medium businesses use social media

27% of small businesses use social media

68% of SMBs in cultural, recreational and personal services sectors use social media

21% of SMBs monitor and update their social media presence daily, with 39% doing it at least weekly

For those on social media, the breakdown is:

Social media usage move up and down

86% Facebook
32% Twitter
25% LinkedIn
12% blog
5% YouTube
4% Google +
2% MySpace
1% Pinterest

Do you spend most of your social media time in Facebook or Twitter? I know I do!

The MYOB report showed that…

5% of SMBs used Twitter compared to 6% in March quarter

15% of SMBs connected via Facebook, YouTube or Google + – it was 18% in March

19% Victorian SMBs (the biggest social media state apparently!) used social media compared to 24% in March

Websites and online transactions

Like MYOB’s spokesperson, I am glad to see an increase in the number of SMBs with a website – 38% now have a site compared to only 36% in March (interestingly it was 40% when I posted about this in April 2009).

Yet only 24% of SMBs use search engine optimisation to promote their business (it was 31% in March). How much time and effort do you put into SEO and keeping your website fresh and valuable?

72% of SMBs with a website said the website improved the business’ effectiveness – a 4% increase for the last year.

Look at these drops found by MYOB:

accepting clients’ payments online dropped from 25% to 19%
running email marketing campaigns dropped 26% to 24%
buying products/services online dropped 37% to 24%

What impact do such drops have on your business?

With the trends – or not?

So is your business like the majority or minority of SMBs in Australia?

Can you make use of this data to make improvements to your business and your marketing strategy?

Just to confirm, I am on social media…

Posted in business info & tools, social media | Tagged online, SMB, social media, trends | 2 Comments

Poor communications a laughing matter?

Published 10 August, 2012 | By TashWord

Last night, I went to the launch of the Whitehorse Business Week at Headland and was entertained by guest speaker Russell Gilbert.

Although I have seen Russell many times on TV shows and the like, I hadn’t seen a full routine from him before. I really enjoyed it – he was funny and had us all laughing, but also showed he can do magic and sing.

Two of his jokes in particular were based on communications so I thought I’d share them today.

Multiple meanings

Have you seen one of those yellow signs warning of ‘wet floor’?

Russell apparently cannot see one of those signs without looking for a bucket of water (ok, I’m using a more appropriate source of liquid!) so he can wet the floor.

In this case, the signs are not incorrect but Russell spotted that ‘wet’ can be an adjective (as intended on these signs) or a verb (as the instruction Russell assumed).

For any important message, it is worth checking for alternative versions of a word to be sure you aren’t saying something you really don’t want to say!

Clarity through order

Russell also spoke about cleaning products, which may not seem very funny!

Many cleaning products include the sentence ‘cleans and kills germs’ but Russell asked why would you bother cleaning the germs before killing them?

Do the germs say ‘I’m dying but I’ve never looked so clean, it’s great!’?

Ok, we all know they mean ‘cleans a surface and kills germs on that surface’. And it’s good they’ve gone for a shorter version to give their message clarity.

They could make their message much clearer simply by changing the order of that sentence – ‘kills germs and cleans’ is much clearer and doesn’t give comedians an opportunity to pick on it :).

However, kill germs and cleans sounds wrong because we are so used to the other order – would you think that’s a negative or a positive for changing the order if you were producing a new cleaning label?

Do marketers want the emphasis on cleaning or killing germs? Would that be a factor in which order those words are placed?

Would your label aim for clarity or marketing emphasis or customer familiarity?

* images courtesy of 123rf and Tash Hughes

Posted in bad writing examples, Business Communications | Tagged clarity, funny, meanings, russell gilbert | 4 Comments

Building an effective business blog

Published 8 August, 2012 | By TashWord

Whether it’s new or established, if you have a blog to help promote your business, you probably want it to be effective, right?

An effective business blog doesn’t necessarily mean it sells anything directly – in fact, trying to sell in every post is likely to turn people away and be highly ineffective.

So, what is an effective business blog?

Like so many things, there is no single answer. It varies between businesses.

Some tools for building an effective blog

However, I think the following options cover most (if not all) objectives of business owners when they establish a blog:

SEO value – a blog is an easy way to add fresh content with keywords to get higher rankings with search engines
showcase expertise – giving information, lessons and latest industry news builds your credibility
build relationships – having a community is important for many businesses. Relationships through blogs build trust, show the business personality and let you learn from your audience
communicate a message – this is probably more for non-profit groups that want to educate people about a topic and a blog full of stories and information can be a great tool in that process

Of course your specific definition may include more than one of these options in more or less detail.

To know if your blog is effective, you need to know the purpose of your blog and have some sort of measurement in place to gauge how well you are meeting that purpose.

For example, if your blog is aimed at getting more website traffic, posting once a month won’t be effective but you can measure your success by comparing website stats each month. Testing posting three times a week then five times a week will show you what is more effective at gathering more traffic and subscribers.

Making your blog more effective

I have just read Chris Horton’s post on steps to generate leads online with your business blog. In fact, that’s what inspired this post!

Chris goes through three steps which go towards the purpose of your business, marketing and blog – namely know your (target) audience well, address your audience’s needs and how to offer your audience value.

His last step is about clear communication – make your blog posts simple, concise and relevant. Heard that before? Well, yes, that is where my blogging tips usually come in 🙂

I think it is important to note Chris gives three tips on developing a purpose and strategy for your blog THEN a tip on how to make each post more effective.

So have you defined what effective means for your blog?

Do you know who your target reader is?

How often do you measure your blog against your effectiveness definition?

Improving your blog’s effectiveness

Maybe your blog is not as effective as you’d like.

Yet you want it effective tomorrow, not in the six months it may take you to work through everything Chris suggested. And, if you’re like many of other bloggers, you don’t want to shock your current readers by massive changes.

I think this is another situation where step by step is the solution.

Start defining your target audience and their needs in more detail (or some detail as the case may be!)

Each time you discover something that is not ideal in your blog, change that.

Maybe you decide your ideal audience are parents of young children but you have a blog category on teenage activities. That category doesn’t help your audience so stop writing posts in there as a simple step in making your blog more effective.

Step by step will take a while but is easier to face and implement than doing it all in one go.

I’m going to go out on a limb now – for you personally, what one thing would you like changed on my blog to better suit your needs? Let me know as a comment below.

No promises I’ll change it but I will consider all feedback in light of my blog objectives.

Posted in blogging, Business Communications | Tagged audience, effective blog, measure | 8 Comments

Ways to simplify your business

Published 6 August, 2012 | By TashWord

Simplicity is great – cutting back on the clutter and staying calm.

If that sounds good but unobtainable in your business (and life) then keep reading as you might just find something to help.

Last Friday, Susan Oakes posted about simplicity in marketing in which she listed a number of ways to judge if you are overwhelmed and need to simplify a bit. Go ahead and read the list then come back to read my post – it’s ok, I’ll wait for you!

How many things on that list resonated with you? You’re not alone as many of us are overwhelmed, on a short or long term basis.

Simplifying step by step

Like many people, I find that a big list of things to do or pile of papers is overwhelming to the point that you can’t see how to fix it.

The truth is you probably can’t fix it as a whole – but if you attack bits of the pile you will see it disappear. Like I replied to Susan, I found it overwhelming to think of employing someone or outsourcing a lot of things so I just found one thing to outsource (bookkeeping as it happens) and then another and another. Each task clears a little of my load and helps me see past the pile of stuff.

I strongly believe that approaching things step by step is the best option in most cases.

Examples of simplifying

By no means have I fully simplified my life and stopped any sense of overwhelm.

However, I thought I’d share a few ideas that have helped me simplify and gain some time and control back. Hopefully the list will not only help you but inspire you to share more ideas as a comment…

I use leenk.me (a WordPress plugin) to automate announcements of new blog posts to my social media profiles – it saves me logging into multiple places and matches the announcement timing to any scheduling of posts, too
I use Tweetdeck to organise my Twitter accounts (I manage client accounts as well as my TashWord account so I really don’t want to log into each separately). It also lets me see my Facebook feed but not interact with it (it used to and I miss that ability – I may have to reasearch other platforms like HootSuite now).
storing passwords in Roboform Pro – it is so much easier than remembering not only passwords but which username goes with which account (again, having client and my children’s logins as well as my own, there is a lot to remember!)
using ‘delay send’ in my email program. You’d be amazed at how much I use this 🙂 Examples of when I use it includes saving emails until someone is back from holidays, preparing information when it suits me but sending it at a premium time (or just during business hours!), setting up reminders leading up to a deadline and sending timely messages when I’m away from my desk
Get rid of scraps of paper and put ‘stuff’ into OneNote. This is a recent find for me and I am finding so many uses for it (maybe that’s another blog spot in itself!) but it is handy for key information (like my ABN and email list for cubs) and jotting down ideas and links to data/inspiration for blog posts and eBooks.
I’ve found Dropbox great for sharing images with designers – it saves me the time of emailing potential images to them as they can just refer to the relevant folder and select what works in that case. It’s also an easier way to transfer large files between us compared to emailing or using a paid for service. (I think dropbox is still invitation only but I’m happy to invite you if you ask nicely 🙂 )

Posted in business info & tools | Tagged business, simplify, tools | 9 Comments

Setting rules for guest posts on your blog

Published 3 August, 2012 | By TashWord

As I have just started using guest bloggers on this blog (see Karol’s post from yesterday as an example), it seemed timely to discuss how you establish guidelines for your guest bloggers.

Why have guest blogger guidelines?

Every blog is different – as are all the bloggers – which means two things.

to keep your blog focussed on your brand and style, you need to define how that happens
not all bloggers will have the same high standards as you so don’t assume any guest blogger will behave professionally or within your style

Guidelines for guest bloggers helps maintain your blog. Publicly available policies or guidelines will also reduce the number of blog posts you receive that don’t meet your rules.

What goes into guest blogger guidelines?

Well, the short answer is ‘that’s up to you – it’s your blog!’

Fun or formal, long or short, guidelines are handy…

But I’m guessing you want a more detailed answer so here are some important points to consider – you may or may not list all of them for bloggers to see but it’s good to have considered each one relative to your blog.

length of posts – minimums and maximums
unique content vs reused content – including how long after you publish the post can it be used
standard of writing – is average acceptable or do you want great?
standard of content – is it correct and up-to-date? Does it give something new or just spout motherhood statements?
copyright and ownership – be sure the blogger has the right to offer you the post and any accompanying images
how many links can be included in the post? in the bio box?
how long is their bio? will it be shown and can it include images?
do posts have to be informative rather than an ad for someone else?
can affiliate links be included?
what type of content do you want (or not want)? For instance, toplists only takes lists and other sites don’t want reviews
what topics do you want (or not want) covered? Does it have to be something not covered before in your blog?
will links get a dofollow or nofollow attribute?
what promotion do you expect from the guest blogger?
do you expect the guest blogger to visit your site and respond to comments? it’s in their best interests to do so but many don’t
are there suitability factors such as no adult concepts or no swearing?
how often will you post something by the same person?

Which ones do you include in your guest blogger policy (even if it is an unwritten policy so far!)?

Did anything on that list make you say “Oh, that’s a good idea!” and get you thinking?

I’ll post more about hosting guest blog posts soon, but let me know if you have specific questions…

Posted in blogging | Tagged blog, guest.blogger, guidelines, policy, style | 8 Comments

How to get your customers to speak up

Published 2 August, 2012 | By Guest Blogger

Here’s an interesting fact: Customers are much more likely to contact you when they don’t like your product than when they do. “Praise” emails are not that common nowadays.

And this has nothing to do with your product being of not such good quality. It’s just the way humans are set up. When we enjoy something, most of the time we like to enjoy it in silence. But when we don’t enjoy something, we want everyone to know.

So how to encourage your customers to speak up, and not only when they have a problem? Here are 5 tips you can use today.

1. Templates for testimonials

Testimonials are great for generating some proof that your products or services work, and that people enjoy using them.

However, most customers will find it hard to write a testimonial on their own. It always requires a while, and everyone wants their testimonial to sound smart, so they need to find a couple of minutes to craft a proper one.

You can make it a lot easier by creating a template and sending it to your customers. Start by writing your own testimonial, and then remove all the facts from it, leaving just the surrounding words, so everyone can fill it with whatever they want to say.

2. Feedback apps

Sample icon requesting feedback

These are quite popular these days. Some sites have chosen to display a small icon on the left or right-hand side of their sites (see image – User Voice). The icon usually says something like “Send us your opinion,” or “Suggest a ______,” or whatever else feels suitable for the site.

This is run by an external app so you – the website owner – don’t have to focus on managing all the suggestions, you can simply use the provided interface and be done with it in no time.

3. Feedback section on your forum

If you have a forum that goes along with your site, consider creating a feedback section there.

Create some main threads asking some questions that seem the most important to you. Like for example: “What do you enjoy the most about our products?” Of course, I’m sure you can come up with something more creative.

People are really used to forums online, and they understand the way they work. That’s why your customers are very likely to take part in any discussion you start.

4. Email support reminders

Support via email is one of the most common ways of handling customer support. So here’s an idea. Whenever you solve a support ticket send another email asking your customer about their experience. Make the questions concrete, preferably in a form of a survey, so they can easily (and quickly) respond.

Plus, if you also include an open question, you might just be able to receive some great testimonials that way.

5. Incentives

Here’s the main question: Why would anyone even want to contact you? When customers don’t like something about your product they are contacting you to get the thing fixed. But when it’s already working, then there’s really no reason…

This is why you should consider offering some form of an incentive just for submitting some feedback (not just for positive feedback).

Things that work great are bonuses, discount codes, extra features for no charge, some additional content … it all depends on the kind of product or service you’re offering.

No matter which of these ideas you end up implementing you should remember that customer feedback is essential to every business’s development. How else would you be able to provide your customers with exactly what they want if you never asked?

Guest blogger details: Karol K. is a writer, and online businessman. You can connect with him at ThemeFuse.com where he publishes weekly articles – also a great place to go for top-notch WordPress themes.

Posted in business info & tools | Tagged customers, feedback, testimonials | 6 Comments

Welcome!

eBooks to read

Pages of note

Useful resources

Recent Posts

Categories