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I hope you find my writing and business tips and observations useful. My business and blog are dedicated to helping businesses communicate clearly and reach their potential. Read, subscribe to my newsletter, enjoy!Tash

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Finding more blogs…

I just came across a blog directory site I hadn’t heard of before which includes a business section. I am going to make some time next week to sit and look at various blogs in that directory  – I might find some great blogs or at least some inspiration for more posts and articles of my own!

Have you listed your blog in any directories to increase your exposure? Has it generated a lot of responses for you?

Using events to promote your business

Yesterday, I described an email where past events were advertised – and suggested it was not a great idea!

Yet running or being involved in events such as seminars can be a very effective marketing tool. Assuming the event is well run and provides useful information, the event shows you as an expert, professional, helpful and possibly generous with your knowledge.

Obviously, in the lead up to an event you need to promote it to attract people to the event itself – not much of an event if no one turns up because they didn’t know about it!

However, you can also promote an event to market your business as well as the event – and this marketing can follow the event as well as lead up to it. Worst case, people know you run seminars and may be able to attend your next one; best case, people give you more respect and trust in you, and are more aware of your business.

Some ways you can use an event afterwards to promote your business and credibility are:

  • talk about how much you enjoyed the event afterwards – and how much you learned. That may even include mention of things that didn’t work that you have learnt from. Talk about it in your blog and newsletter, as well as on forums, at networking sessions and with colleagues
  • gather testimonials from people who were at the event. You can put these on your website (especially near the details for the next event), in a portfolio/resume, quoted in marketing materials, in your blog and newsletter, and in media releases for future events
  • ask attendees at the event to review the event – written reviews can be added to your site/blog/newsletter, or even better, to theirs! If they do review or mention your event in their blog, make sure you leave a comment thanking them for their perspective and perhaps adding something useful as a thank you
  • give attendees something that is branded for your event – this probably only applies to bigger events like a conference or full day event. If they wear a tee-shirt, carry a bag, mark a place in a book , drink from a water bottle, add a button to their website, use  USB key or write with a pen branded for your event, people may ask them about it and they will remember it for longer themselves.
  • mention the event, as appropriate, in future media contacts, articles, blog posts, newsletters and so on, although don’t do it all the time as that would just be boring and counter-productive!
  • set up surveys asking for feedback to help you improve the next event – invite people from the last event and others to complete it. This gives you market insight whilst also drawing attention to the fact you have an event coming up!

What other ways have you used or seen used for promoting events after they have happened?

tracking advertising

A few days ago, I was reminded of the importance of tracking advertising through a story a friend told me.

The story: a company spent $60,000 or so on an advertising campaign, but didn’t implement any means of tracking the results of the ad. Meaning they have spent $60,000 and have no idea if it raised their brand awareness or brought in customers and revenue (I’m not sure which was the aim of their campaign.) So when the radio stations come back and ask if the company wants to repeat the ad, who knows if they should say yes or no…

The moral: tracking advertising is important for a number of reasons:

  • makes it easy to decide on a repeat of the campaign
  • helps you better understand your demographic (e.g. they may listen to the radio but not respond to the type of ad you ran)
  • assess the ROI (return on investment) and value of the campaign – $60,000 is nothing if it results in $500,000 of sales, but it is a ridiculous amount of money if it results in $100 profit
  • tracking and comparing different ads allows you to decide the most effective advertising for your business (e.g. radio vs TV vs major newspapers vs local advertising) PLUS you can tweak the actual ad to find the best presentation, too

Even if your budget is nowhere near $60,000, tracking of advertising is a worthwhile exercise.

Don’t assume that free ads aren’t worth tracking, either. Why?

  • the results from a free ad can be a useful comparison with paid advertising
  • free ads can be a great place to test different wording and formats for your ad before you pay for its placement (assuming a very similar audience of course)
  • if the ad is free in monetary terms but costs a lot of time, tracking will help you determine if you are getting enough reward for your time
  • a free ad may be attracting the wrong people – people who don’t become customers and use up your valuable time. If you know many false leads are coming from a certain ad, stop that ad even if it is free!

Have you used tracking with your advertising? Did you find it a useful activity, even if tedious and time consuming?

 

P.S. You can read more about the basics of tracking your advertising or assessing the results of tracking in my articles.

Rewards and acknowledgements

I spoke at a workshop this morning on goal setting – we worked on SMARTY Goals, business values and setting challenges.

As part of setting goals and milestones, it is important to notice the work you have done and the progress made even if you haven’t fully reached the original goal (as Melissa, wrote in her blog, aim for the moon as you’ll at least reach the stars.) Having small rewards for yourself is one way to acknowledge what you have done, which makes it easier for you to move on and do the next step, and the next, and the next…

Rewards can be anything that you gain pleasure from (booking a massage, eating a doughnut, taking time to read a book, buying a book or magazine, seeing a movie, taking your family on a picnic, sitting in a spa, and so on.) You can keep the reward to yourself, too, so don’t worry about what anyone else would think of the reward.

My guidelines for rewards are:

  1. make it a reward for you, not your family or coach or whoever
  2. make the reward match the goal in size – a doughnut for a year’s worth of hard work is not much reward, but a two week beach holiday is probably a bit over zealous to reward sending out one newsletter!
  3. if you promised yourself a reward, make sure you get it when you’ve earned it
  4. keep a reminder of the reward with the goal – maybe a photo next to your computer, light a coconut candle to think of a tropical holiday, or stick a car key on your mirror

And don’t be afraid to share your achievements with others, either. Even small achievements can be shared and acknowledged by friends, people you network with or a coach.

How often do you reward reaching a goal? Do you give yourself acknowledgement of work you’ve done and how far you’ve come, even if it wasn’t actually a goal?

Beyond the call…

I recently read a post by Melissa about being sick and running your business and it made me smile. I think I can safely say I went beyond the call of duty for one of my clients last month, on the day Melissa wrote that post…

I spent the morning in hospital in false labour and the afternoon doing errands. By late afternoon, I was in full labour with painful contractions and received a request for an urgent client newsletter mailing. So I spent the early evening preparing and sending out an email in between major contractions – and then went back to hospital for my son’s birth!

Aside from my dedication to client’s :), managing business during personal health issues is a serious topic for business owners. Do you struggle on and hope you’ll get better but risk making yourself worse? Do you tell clients you’re sick and delay their work? Do you get help from somewhere?

As professionals, we want to fulfill promises to clients and deliver on time and to a suitable standard. As people, we need time to recover from illness and time to rest and care for ourselves. It is when these needs clash that we struggle.

The ideal is to prepare for such issues, rather than find ourselves unable to deal with it (imagine being so sick you can’t even warn clients things are running behind…) What ways have you prepared your business for your unplanned (or planned) absences?

Measuring your business…

I just came across a blog post about why you need to measure performance which seems like a good starting point for all small business owners.

It’s a good question – I mean, if you don’t measure your success in various areas of your business, how do you know you are actually succeeding? Or how will you know that there is a so-far-minor problem in one area before it turns into a major issue for you and your business?

Yes, it is important to keep on top of where you are at in all areas of business, but I liked the suggestion in this blog post that it is better to start monitoring one or two key areas now than to wait “until I have enough time” to set up measuring programs for everything important to your business.

Why start small with your measuring when the whole picture is so important?

  • it is easier to do so it’s more likely to actually happen!
  • starting with one area will teach you skills and make a wider scale measurement easier later
  • data in one area can be dealt with – once that area is working well, you can focus on another area. Compare that to trying to fix 6 areas at once whilst also trying to manage clients and general business tasks
  • improving one thing often has a flow on effect to other areas anyway
  • you’ll gain confidence and belief in measuring that will inspire you to make time for more over time

So my question is – how often do you measure your business performance? Which area do you think most needs assessment right now?

Finding material to blog about

Some days, words will just flow onto your blog, but there are times when it is harder to know what to write about. It’s normal to have days where we’re less creative, or are tired, or overwhelmed or a multitude of other things that get in our way.

A week or so ago, I looked at a new blog – well, newish as it replaces a previous blog by the same person – and noticed a few spelling errors. Knowing the blogger, I let her know about them and thought nothing else of it. A few days later, I noticed that Melissa had added a new post in which she talked about fixing those errors I had pointed out and the importance of proof reading.

This reminded me of how we can find blogging (or article or newsletter, etc) topics from the simple events that happen in our business and personal lives. Small events can remind us of important things or create a useful learning tool. So here are some suggestions for next time you are stuck on what to write…

  • questions clients have recently asked you – e.g. I recently explained bleeds to a couple of clients and I have been asked if I do editing of articles (which I do!), and both of those could become a blog post
  • tips you come across from other business people – for example, I shared some decluttering tips I gained from a workshop I attended
  • mistakes you see in others’ work – not as a means of criticising others, but as a means of learning from their mistakes
  • turning points and changes in your business – either just to let people know of them, or as a means of teaching others alternatives

By including little things in your list of ideas is a good way to increase the amount of topics you have to write about.

Use your words wisely!

 

Boundaries between home & work

In a traditional job setting, the difference between work and home is fairly clear and easy to see – until you start bringing work home anyway! But when you run a business or have a remote job, it can be harder to spot the difference – and harder to manage things.

Of course, the big question is HOW to manage time! I think the simplistic answer is to set boundaries to maintain control.

From talking to various people, I see two main groups of at home workers – those who get distracted from work by the need to tidy the kitchen, hang out the washing, vacuum the floors and so on, and those who work a lot and find it hard to manage much of the house stuff at all. Which group do you fit into? I have no trouble (well, generally speaking!) getting on with work but end up working too hard and letting the housework slide…

Here are some of my ideas on creating boundaries between business and home, but I’d love to hear your suggestions, too…

  • physically separate your working space from your living space as much as possible – if you are sitting in your work space, don’t do home things and vice versa. My article, separating your home office, may give you some new ideas
  • separate phone lines if you can – then only answer the business phone during business hours, and the home phone during personal hours. Before you assume this is too expensive, consider a VOIP phone as this is much cheaper than renting a second landline
  •  tell clients your expectations/limitations – for example, “We work 10 to 4” or “we don’t answer phone calls in busy periods”. Kylie of Tilda Virtual went further and actually sacked a client to gain back control of her business and family boundaries!
  • set clear business hours and stick to them most of the time – if clients see you work outside those hours, they will start expecting you to do so. If you do work out of your usual hours, make it clear it is unusual or mask the fact – sometimes I work late at night but program the email to go to my client the next morning so I am not advertising the fact of when I did the work.
  • if possible, use a different email address for friends and family than for business. Set up filters for incoming emails and just concentrate on business emails during business hours.
  • learn to say no to clients or extra work – or at least say it won’t be done straight away. Know how much work you can deal with in a day/week and refuse to overload yourself
  • if you have people visiting you during the day, try putting a sign on the door that says “Business in operation – please call back later for a personal visit” so people can see you are serious about your business hours. If you want, you could leave a pencil and notepad by the door so they can leave you a message

Sometimes it seems impossible to make those boundaries, but the reduced stress and lost time is well worth the effort. Good luck with it!

Use your words and time wisely!

Crucial planning ahead for problems

Contingency planning and being prepared are important steps for a business owner – but steps that are not urgent so can easily be left behind in the day to day busyness of business and making a profit.

I was reminded of this topic today when I read an article called ‘When bad stuff happens’ – being about small business owners needing to think ahead to potential problems. And having procedures in place to cope when problems do arise.

Back in 1999, I had a contract to prepare some contingency plans for a major Australian company. We did various things, but one key task was preparing a checklist and contingency plan for the morning of 1 January 2000 – the day computers were going to fail and planes fall from the sky! The checklist included things such as ‘turn on a light switch. If it doesn’t work, try a second switch. If it still doesn’t work, look at neighbouring buildings and street lights – do they have power?’ We thought ahead and gave staff options to get all the information before emergency procedures were put into place.

So what sort of things do you need procedures for in your business? Obviously, that depends on your business, but some simple procedures you could start with are:

  • make sure someone else has a list of key contacts in case you are suddenly out of action. For example, my key clients and contacts are on a list with my husband so they would not be left wondering about me if I disappeared for a while
  • give someone else access to your PO box, or at least permission to get your mail redirected
  • prepare a list of essential business passwords so someone else can manage things – for instance, passwords for your blog, email and online shop administration
  • if you send out products, writing a procedure on how to package and send them is crucial for another person to be able to pick it up for you
  • if you are a service provider, establish some relationships now so there are people you can refer clients to or outsource work to if you can’t complete promised work
  • give your bookkeeper, accountant or a trusted person the means to be able to complete IAS/BAS statements for you, including how to pay any tax owing, so you avoid fines and problems with the ATO while you are ill or unavailable
  • prepare some standard responses to emails so the same message can be sent out even in your absence. Think about adding some of that common information to your website, too, to reduce how many people ask the same question – much easier for someone trying to fill in for you, but also a great time saver for you in the mean time!

If you start implementing some of these plans into your business, I’d love to hear about it – although I hope it never becomes necessary to use the procedures for a negative problem (using them because you win a trip around the world is a different story!)

Use your words and time wisely!

Promotional Articles

Think about why you use the internet for business. Sure you look at the graphics and pictures, but the main activity is collecting information, right?

So, does it make sense that one of the best ways to pull people into your site is to give them information? Selling your product or service is your main business aim, of course, but if you give people information they will trust you – and they’ll stay on your site long enough to learn your name.

How can you use information to get people to visit your website?

Informative articles from Word ConstructionsBy far the easiest way is to submit informative articles to various web sites and ezines. That doesn’t mean you submit an article about you or your business as that will bore and annoy your readers. What you have to give them is good information about something relevant to your business, something they can use and appreciate you for.

If you are a mechanic, you could submit articles explaining what fuel injected means or how to jump start an engine; a wedding planner can write about how to decide on a guest list; an accountant can explain negative gearing or claiming GST inputs; and a butcher could write about the different cuts of meat.

You also need to make sure the article is interesting and basic enough for your potential clients to understand and finish. It must be accurate and presented professionally as well,  if it is to promote your business positively.

At the end of the article, you include a short bio about yourself and your business. You can see the bios I use at the end of business and health articles.

If you have a web site or email address, make sure the bio includes this information so it can be hyperlinked back to you. Thus anyone reading your article and wanting to know more or use your service can contact you instantly.

I mentioned the value of promotional articles a few weeks ago, and I will cover ways to make use of them in coming posts.