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I hope you find my writing and business tips and observations useful. My business and blog are dedicated to helping businesses communicate clearly and reach their potential. Read, subscribe to my newsletter, enjoy!Tash

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Email content is factual

Over the weekend I attended the second weekend of a training course. One session was on communications as part of relationships, and the instructor said something that stuck in my mind.

He said “emails are for facts, never emotions”.

[Tweet “Emails are for facts, never emotions”]

So, you can write an email “We will meet at 5 pm” or “Please write me a promotional article on woggles.” And it is ok to write something like “I am upset – can we please talk about it?”

young man on a phone in front of his laptop outside.

Using the phone is often better than email for emotional issues

No emotions in emails?

I had never thought of it quite that way, but it is a good point. What you write can be misinterpreted, especially when emotions are involved, which can cause more problems than you already have. It is also harder to  write clearly when you are feeling emotional so you are more likely to be negative than constructive.

If there is an issue to resolve, it is much better to deal with it face to face or via the phone than in an email. For one thing, tone of voice can impact on the understanding of the message and for another, it is more immediate – there can be delays in replying to each other via emails and that can also add to confusion, misunderstandings and problems.

And don’t think this is just referring to personal relationships. If there is an issue between you and a supplier or customer, grab the phone or arrange a meeting and get the issue resolved.

For a business situation, it isn’t just a matter of smoothing relationships either – it is your business’ reputation and having emotions in writing can be used out of context to your detriment.

So a simple rule to add to your business model – keep emails for facts, not emotions!

Use your words wisely.

 

*Image courtesy of  Frugo at 123rf 

Presentation checklist

A few days ago, I posted about the importance of checking presentation as well as details of your content. Today, I am going to list the details I check for when reviewing a draft for a document’s design elements.

This list is in the order I think of them, not necessarily in any importance.

      • does the design complement your other materials, such as a website or business card? Does it suit your brand?
      • is your logo and/or business name included and in an appropriate way?
      • does the design match your message?
      • do any paragraphs end with a single word on a line? Professional designers call these ‘orphans’ and do everything to avoid them! I have often adjusted text to pull that last word onto the previous line
      • are headings and contents together? A heading at the bottom of a column and text in the next column is disjointed and looks strange
      • do headings stand out enough? This includes table headings, too
      • is there a consistent font size throughout the document? Headings may be bigger than the text, but should be the same as each other
      • are any tables, diagrams or pictures clearly labelled? Sometimes formatting pushes labels away from the item
      • can the design be adjusted to fit everything into one less page if it is currently an odd number? For example, printing is usually done in multiples of 4 pages so a 5 page document will actually need 8 pages printed
      • does everything match any relevant rules or style guidelines?
      • do contact details stand out sufficiently? People having to search for them are less likely to contact you
      • are the right things emphasised? For instance, if you have text in highlight boxes, do they stand out from the text? Are disclaimers and privacy statements attracting more attention than your main message?
      • are colours and fonts consistent throughout, except as design elements?

If you are happy with all of these details, you will be very close to the correct design for your needs.

Fresh web content tips

Carrying on from my last post about Lucie of MultimediART’s talk, it was interesting to get her interpretation on fresh website content. It has often been said that fresh content is important for search engine rankings, but what does fresh content mean?

Three main points to consider are:

  • change the content on your site at least once between each visit from a search engine spider (check your stats to find out how often that is for your site)
  • keep the content change within 2 clicks of your homepage
  • swapping around a few words or even a paragraph is probably not enough to count as fresh for a search engine

Search engines apparently search your site more or less often depending on how fresh they judge your content to be.

Content includes any articles and text on your site, as well as products, tools, news items, RSS feeds, and so on.

So how fresh is your website?

Word Constructions
Word Constructions ~ for all your business writing needs

Website marketing

I went to a Business Mums Network morning tea this morning – in fact I hosted it!

The speaker, Lucie Battaini of MultiMediART, spoke to us about using simple and mostly free techniques to get more people to your website. Although I knew a lot of what Lucie spoke about, it was great to hear it all put together and I learnt some new things, too.

For instance, Lucie spoke about keywords – apparently, keyword metadata isn’t used by most search engines now but the use of keywords in your content is crucial. That means you should include a couple of important words as many times as possible in your web content for search engines to find and correctly categorise you.

However, it is really important to not overuse your keywords – imagine if I used ‘business writing’ at least once in every sentence – boring and confusing to read. I find it better to write the information normally so it flows properly, and then go back and see if there’s a way to add a few more keywords without loosing the flow.

And of course, Lucie pointed out that content is King, so I’d better get writing!

Word Constructions
Word Constructions ~ for all your business writing needs

What to write in a blog…

As I am learning to blog, I am aware of the dilema “but what do I write about?”

Of course, as a writer of many, many articles and two monthly newsletters (one filled with business and writing tips and one with time saving tips and information about the web) I have dealt with the question of what to write many times:)

So what can you write about, other than your daily life?

Let’s assume you have a particular theme to your blog and a particular audience… then some examples of content to get you started are:

  • experiences you have had with customers/clients that others can learn from
  • useful tips you have learned from reading a book/blog/article, etc
  • relevant mistakes you notice in everyday life – and how they could have been avoided
  • upcoming events
  • reviews of relevant books/magazines/websites/programs
  • current news items that affect your audience
  • special offers/deals you are planning or you are aware of that may suit your audience

Word Constructions