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I hope you find my writing and business tips and observations useful. My business and blog are dedicated to helping businesses communicate clearly and reach their potential. Read, subscribe to my newsletter, enjoy!Tash

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Blogging for promotions

Thanks to some external limitations, I found some time to catch up on some blog reading this morning.

Let me start by saying I do believe in blogs as a promotional tool in business – they are a great way to keep a site fresh, to build a relationship with clients and build your credibility. Yes, there are many social media choices now but I don’t think they are replacing blogs. Personally, I learn more from reading a good blog post than a tweet for instance!

A blog on your domain is going to give more SEO advantages than other social media options, too.

Des Walsh blogged about some survey results about blogs and business. He wrote “Companies with 10 or fewer employees are 30% more likely to use social media for public relations, branding and understanding customers. And they are twice as likely as large companies to use social media for lead generation.”

It certainly didn’t surprise me that small businesses use more social media than large ones – there is the obvious budget differences meaning small business owners need to find more affordable ways to interact with potential customers. I also think that many small businesses do well because they provide a personal service (no account managers or moving customers between departments, and a stronger sense of ownership) and social media depends on the personal side of a business.

If you are a sole trader, the approval process is easy; if you work in a large company, especially if it is heavily regulated, the effort of getting blog posts, tweets and so on approved can be huge – and the time involved takes away form the immediate nature of social media anyway.

From the blogs you read, would you agree that small businesses use more social media than their bigger counterparts?

Finding more blogs…

I just came across a blog directory site I hadn’t heard of before which includes a business section. I am going to make some time next week to sit and look at various blogs in that directory  – I might find some great blogs or at least some inspiration for more posts and articles of my own!

Have you listed your blog in any directories to increase your exposure? Has it generated a lot of responses for you?

Make blogs interesting, not advertisments!

Some time ago, I wrote about avoiding a sales pitch as your blog ending. I was recently reminded of this when reading a post on a new blog.

The post was about others not having enough skill to offer professional services, which is a fair point (and one of my pet hates, too!) However, a middle section of the post was “Others wrongly offer a and b. Our business offers x and y”., and expanded on what they offer.

Instead of explaining their point of view so I could learn something, they told me what they can do – I still don’t know why they think their way is better than anyone else’s way. Consequently, I gained no knowledge and they gained no credibility.

Blogging is not just a form of cheap advertising – it is about building a community where people share information, ideas and opinions. The more you give through your blog, the more likely that people will start trusting you and valuing your expertise. That is how blogs bring you customers – not by boring them with lists of your services.

Here’s to interesting blogs to read!

Having an about us page

When surfing around sites and blogs, you occasionally come across a site without an About Us page. To be honest, I don’t always look at an about us page anyway, but it really annoys me when I want to and there isn’t one there to look at.

Why do I want to look at an about us page sometimes?

  • I may want to know where they are based, and the contact us page doesn’t give enough information
  • I don’t understand something on the site and want to check a fact. For instance, if I am unsure if they do consultations as well as sell a product/service, I may check the about us page for details
  • if I want to contact the site/business owner (for example to suggest a joint venture or acknowledge something), I like to use their name and an About Us page is the obvious place to find their name
  • An about us page usually gives me an idea of the size of the business which can sometimes be important
  • I can get a better sense of who is behind the site/blog which can develop my trust/their credibility, or at least give me an idea if the person is speaking as an expert in their blog or just sharing their opinions

I also know many people who really like to know who is behind a business before they deal with it – they want personal stories on the about us page and would even prefer a photo of the owner and key partners/staff.

So, do you have an about us page on your site or blog?

As writing About Us pages is one of the most common web content requests I get, I really should post some tips for writing (or improving) your about us page!

Keeping to the point…

I had a meeting with clients yesterday and they showed me a competitior’s materials as an example of materials they wanted. Well, the concept they wanted but not the materials themselves.

The document they showed me was 10 or 12 pages long, with a covering letter attached. I only skim read the document but it was clear who had written it – the owner of the business has written it about his precious business and service, and because of his passion and motivations, he tried to tell potential customers everything there is to know about his services.

It is important to know the purpose of any document and just stick to it. If your document (as was the one I saw yesterday) is more detailed than a flyer but is still meant to just give an overview of the service, then just give an overview. Your customers don’t need to know you use a PC or  Mac to produce their pdf – and what’s more, they don’t care.

Telling too much will just bore your customers which could well mean they’ll go elsewhere. If they want to know the technical details they’ll ask for them, but you can bet most people won’t.

When writing for clients, I frequently cut back  on the amount of information included in a document with the result being a cleaner, simpler document that works.

So as you’re writing ask yourself “Is this really necessary? Does this suit my purpose?”

PS I have a new article on knowing your purpose – you can read it here.

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