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I hope you find my writing and business tips and observations useful. My business and blog are dedicated to helping businesses communicate clearly and reach their potential. Read, subscribe to my newsletter, enjoy!Tash

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Small business is apparently pessimistic…

MYOB has conducted a survey of small business owners and found that 43% of them had experienced a negative result from the global economic situation. Which of course implies that 57% have NOT experienced a loss in turnover.

63% think a recession is coming, and I agree that is likely. I disagree however that it means small businesses are all about to fail or feel pessimistic. Many people actually thrive and do better during a recession , and it means many will just cut the excesses and find more efficient ways of doing things which is all good to me.

Their survey also showed 43% of people (I guess they weren’t the same 43%!) believe their business will perform better over the next 12 months. This may be down from 56% in June last year, but I still think it is a positive response.

Mr Reed, CEO of MYOB, said “Now more than ever business owners need to step out of the daily chaos and look at the ‘big picture’.  There are many things they can’t control – they should accept those and put energy into what they can control.  Business owners shouldn’t be afraid to seek specialist help, such as talking to their accountant about ensuring their business is running as efficiently as possible”

I think he is right – let’s accept that we can’t control the world finances but we can control our own businesses and attitudes. If the financial crisis does reduce profits and makes it tough for some businesses, being creative and looking for opportunities could help many small businesses survive and even thrive.

What do you think – does the financial crisis mean small business should worry or get conservative? Or is this the time to work on strengthening and refining your business to weather the storm?

Just breathe

Breath: the process of taking in air to get oxygen into the lungs; the air taken in or pushed out during breathing; small amount of air or wind
Taking a deep breath, she gave her manuscript to the printer

Breathe: the act of taking air into or out of the lungs. Also refers to letting air through a material (e.g. letting red wine breathe or choosing a fabric that can breathe)
It can be harder to breathe at high altitudes.

Details count…

I wonder how any writer can downplay the importance of the details – if we all ignored grammar and spelling, our writing would become impossible to understand.

I’m the first to agree that spelling correctly and noticing the small aspects of grammar and flow are boring  – there’s no way to make them sexy or as appealing as catchy headlines or flashy imagery. But that doesn’t mean they can be ignored for good communication and good marketing.

Here are some reasons:

  • details show care – many customers will think “if he can’t be bothered proofreading or checking details, how do I know he can be bothered doing the details when working for me?”
  • details affect meaning –  using the wrong word (consider boy and buoy or assistants and assistance) or moving a comma can make a huge difference to the meaning. In business terms, some of my corporate clients are bound by regulations so little details are important to avoid legal and/or financial consequences – for them (and many businesses) details have to come above marketing
  • errors distract from the document – you want people to read the message of your business writing, not get distracted by lots of errors. As soon as someone notices an error or has to reread it for understanding, they are distracted and your message is diluted.

Personally, I wouldn’t consider using the services of a writer who states (or demonstrates!) spelling and grammar aren’t important in what they do – it’s like a doctor not worrying about the boring details of dosage in prescriptions or an accountant disregarding careful arithmetic!

We’re all human and the odd mistake can slip through, but they should be infrequent rather than acceptable.

To me, grammar is the foundation for good writing – if something is done well, you won’t notice the grammar but the message is clear. Do you notice bad grammar and poor spelling?

Finding more blogs…

I just came across a blog directory site I hadn’t heard of before which includes a business section. I am going to make some time next week to sit and look at various blogs in that directory  – I might find some great blogs or at least some inspiration for more posts and articles of my own!

Have you listed your blog in any directories to increase your exposure? Has it generated a lot of responses for you?

Hosting location not important

Michelle of Shel Designs added an article to her latest newsletter about where your domain name is registered. She states that where your domain name and hosting are located are not important for your site’s ranking. In fact, she writes “Where it is registered or hosted will not affect the way Google (and other search engines) rank your site.”

I have had clients advised to change their registration and hosting to improve their rankings and it really annoys me when I know they could improve rankings easily in other ways instead of paying a lot of money to move without benefit.

The only ways I think hosting affects a website are:

  • great distances between a site visitor/user and the server can make it a little slower. So hosting a .com.au site in Australia or New Zealand would make no significant difference but hosting in the USA might load a little slower
  • time zones can make it harder to get assistance
  • a drastic event near the server can impact a distant site even though the event wouldn’t otherwise impact on it. For example, when the tsunami hit Asia a few years ago, a number of cables were disturbed under the sea. If your site connected to its server via those cables it may have been unavailable whereas an Australian server connection wouldn’t have been damaged. Obviously, this isn’t a frequent occurrence.

Next time someone tells you to move your website, remember that a reputable distant server/host is better than a close one you don’t know or trust. And it really doesn’t matter where you register your domain name, other than for your pocket (there is a huge variation in registration fees.)

Put your angel on an angle

Angel: a heavenly being, often depicted in white with wings and a halo; a person with admirable qualities, possibly above most people’s
She was an angel, visiting us everyday for hours while I was bedridden.

Angle: the difference in position of two intersecting lines
The Leaning Tower of Pisa is on an unusual angle for a building.

Can you justify what you write/say?

To develop sufficient trust in you, people have to have a sense of your integrity and credibility. Obviously, you have to be honest in order to show integrity.

Yet so many people claim things as part of their marketing and headings – things that sound great and attract attention. But if those things are not completely true, people lose faith in you when they find out.

Is your product/business really the biggest, fastest, easiest, most popular, smallest, most colourful or best value? If you aren’t sure or can’t justify it, think about how people will view it when they discover your claims were wrong?

How do you feel when you buy the “longest lasting torch” and it fails the first night you go camping?

The ones that really annoy me are “We’re Australia’s number 1” and similar. Who judged them to be number one? I also wonder what criteria goes with number one or the best at (number one in the list of businesses owned by them? number one of that service provider in their suburb?)

Of course, if you are listed as number one by some independent way, say so! For example, you’ll see big companies use a big heading “we’re number one at service*” and in smaller print define “as ranked by XYZ” or “according to ABC.”

So next time you think of making a great claim, or a marketing person suggests it, think about your credibility and repeat business. If it is a justifiable claim, great! If it may be questioned, perhaps add the justification to your ad or to your site/blog. If it is inaccurate, think twice about it.

Use your words wisely!

“anti-spam” spam!

I write this post partly to warn people but also out of amusement!

Like any public blog, I get people adding spam comments occasionally. Most of it is caught by Akismet so it doesn’t bother me but I received some interesting ones today that I thought I’d share.

The comment was:

Hi nice post, i read your blog from time to time but i was wondering something. I also run a blog on a similar topic, but i get 1,000’s of spam comments and emails every day does that happen to you.. Any ideas to stop it? I currently have commenting disabled but i want to turn it back on.. Thanks!

Sounds nice enough doesn’t it? Which is why I want to warn people not to fall for it as it is not a genuine request for help.

There are two main reasons I know it is spam…

  1. The email address was nonsense – just random letters typed either side of @ symbol. Someone seriously asking for help would give their contact details
  2. I got the exact same message (punctuation, spelling, everything) on a different post and from a different person with a different fake email address but the same IP address and the same URL to be added to their comment.

It amused me because it is appearing to hate what it is – very circular! And that the spammer has no idea of how silly it is to post it twice under different names in the same blog.

So if you get the same request, please delete the comment and don’t click on their links.

 

 

Books for fire affected Victoria

I just found out about a book appeal at Borders. In short donate a good quality book to them (or buy a new book as a donation) and it will go to a school or library in a fire affected area. What’s more, Borders will match your donation with a cash donation of the retail value of your book (as if new) – the money will also go towards restocking the schools & libraries.

Getting books back to those communities seems important to me –  a chance to ‘get away’ from the fires for a little while and give a sense of normalcy to them, plus helping those children learn.

I also like this idea for those of us who are given already and can’t give much more even if we want to. Donating books you don’t need doesn’t cost you anything but could make a huge difference to those who lost everything in the fires earlier this month.

I hope Borders have a lot of boxes to collect these books…

** The red cross is still taking donations if you prefer to donate cash.

Paying yourself and profit

Yesterday, I wrote about the definition of profit. As a small business owner (that is, a sole trader or partner rather than a company or trust,) how do you get paid – it is an expense or does it come from your profit?

Depending on how you have set things up, it could be either way, or even both.

1. you pay yourself a salary/wage

If you pay yourself regularly as you would any employee, then your pay is an expense – as are the workers compensation, superannuation, PAYG and other employment expenses. Your pay is removed from your turnover before you calculate profit and your profits are in addition to your income.

2. you don’t get paid a salary/wage

If you get money from your business on a less formal arrangement, such as only when there is enough money in the account or as you need it, you take drawings from your investment in the business. Drawings are not counted as an expense so they come out of your profits. The more profitable the business, the more money you can draw upon, but if there is little profit, you can’t access much.

 

Earning dollars to make profit in your businessEither way, your profits are there for use in the business or for you to take as drawings and spend however you wish. The distinction is important in accounting terms for the following types of situations:

  • you are taxed on the profits of your business
  • calculations based on your profits (eg x% of profits as a donation or as rent)
  • applying for financial assistance (loans, etc) and facilities (merchant accounts, etc)
  • division of profits with a partner (if in a partnership)
  • valuations of your business for insurance or selling purposes

How do you get paid from your business? Why do you manage it that way?