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I hope you find my writing and business tips and observations useful. My business and blog are dedicated to helping businesses communicate clearly and reach their potential. Read, subscribe to my newsletter, enjoy!Tash

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Proofreading tips

Proofreading a printed copyOk, proofreading is boring – not many people actually enjoy the thought of reading their work over and over again to find errors. It’s a bit better proofreading someone else’s work, but most people still don’t want to do it.

However, like many things in business and in life, it is necessary.

Necessary that is if you want a professional finish to your written materials.

So here are my tips to make it as easy and painless as possible:

  • hire a proofreader! Ok, I added this point for fun as a plug (yes i can proof read and edit for you!) although it is a valid option
  • get someone else to read it for you – fresh eyes are more likely to spot errors and other issues
  • use a spell check to find the obvious typos (e.g. teh and yuo) BUT do not rely on it alone as it will not pick up the wrong word (e.g. know and now are both real words) and may not use your local or preferred spelling (e.g. color vs colour)
  • leave as much time as possible between writing/editing and proofreading (or subsequent rounds of proofreading) – a few days is ideal but overnight is a minimum. If time really is short, do something else in between so your mind has ‘forgotten’ some of the details
  • read it out loud – your tongue often trips over things your eyes would accept
  • read it backwards – that way you will read the actual words instead of the sentences so spelling errors are more obvious
  • print it rather than read it on a screen – not only is this easier on your eyes, it gives a different visual perspective and you can even read it away from your desk. I find curled up on a couch is great for editing printed documents…
  • change magnification of the text – seeing it bigger sometimes makes words stand out more

Some tips will suit you more than others, some will be more appropriate for particular documents, too. However, using a range of techniques (especially for more important documents) will help you achieve a higher quality document.

Pride or pried?

This is a pair of words that sound identical and have the same letters but have very different meanings and are very different in other tenses.

pride: feelings of self-respect, value, and worth, especially after an achievement or about a particular aspect of self/life
Mary takes pride in her work and her customer’s feedback.
He has pride; she is proud

pried: to have peered or looked into something beyond a casual glance; to have levered things apart
Tom pried the board off the fence so he could see inside.
She pried into his papers; a spy will pry into many things.

Consulting new clients

Last week I referredto a post by Danielle Keister about admitting she is human and may make mistakes before she actually makes any. The other detail I got from her post was her insistence on having a consultation or meeting at the beginning of each client relationship.

I think a consultation is a valuble step in an ongoing business relationship but  it doesn’t matter as much when you are dong a small one-off task for the client. Given you are trying to make relationships with clients, here are some reasons to value consultations:

  • despite our increasing comfort in dealing with people electronically, there is something human and appealing in meeting a real person. Conversations with clients are often easier when you can picture each other and have an idea of who the other really is – think about how surprising it sometimes is to see a picture of someone you have heard or emailed with
  • you can set some ground rules and expectations
  • you can establish a better understanding of each other which can lead to easier communications as you work together. For instance, I have a client who knows me well enough that a brief outline of her requirments is usually enough for me to write what she wants, and that saves us both time
  • it can be a tool in screening out tyre kickers who would otherwise waste your time
  • sometimes you can determine that an effective working relationship is unlikely and move on before you both waste time and energy on it. This is hard for a new business, but having suitable clients and client relationships makes business much more fun and leaves you the resources to be a better job overall

However, it isn’t always practical to meet face to face with clients. Personally, I have had a small proportion of my clients in Melbourne with the rest being interstate or overseas. I have travelled interstate and to New Zealand to meet ith clients but it generally isn’t feasible.

So here are some other ways to build client relationships in the early stages:

  • use a phone and include some chatting as well as business talk – voip makes this an affordable option
  • invite the client to add you to our favourite chatting software (msn, yahoo, etc) so you can chat about projects
  • have an information sheet or webpage that outlines some expectations and procedures – use a friendly tone but make it clear
  • add friendly comments and questions to emails (e.g. how did your team go over the weekend? has the weather warmed up yet? how was your day/weekend?)
  • have a client questionnaire for all new clients to complete so you can learn about them quickly
  • take extra care to paraphrase their instructions and information to ensure you are understanding them and their communication style

How do you establish good relationships with clients from the begining? Do you insist on some sort of start up meeting?

Artists and artisans, not the other way

artisan: a skilled craftsperson or manual worker
A number of artisans can be seen at work behind their market stalls.

artist:a person skilled in a fine art (such as painting, silversmithing or sculpting)
Johann asked the artist to do a portrait of his wife.

artiste: a professional performer or enteratiner, especially a dancer or singer; someone with artisitic pretensions
Dame Nelly Melba was an artiste renowned for her farewells.

So an artisan is skilled a manual skill outside of the fine arts, which could include a mechanic, a carpenter, a cook and a draftsperson. Some artisans may be artistic even if they don’t work with a fine art.

Short and sweet

Do you remember writing essays at school where you had to make up content to fill the required word count? Do you prefer to read a long book over a short one?

In business and website writing, the clichés ‘short and sweet’ and ‘less is best’ are better options than writing a lot for the sake of writing.

Why keep text short?

Lots of pages are flicked not read

Long documents intimidate

  • people are busy and want to get the information fast
  • it tends to be clearer and simpler
  • it looks less intimidating so more inviting to read
  • it is easier and quicker to proof read!

Keeping it short means short words, short sentences, short paragraphs and short result.

So ‘about’ instead of ‘in respect of’; ‘Accountants advise businesses’ rather than ‘business get advice and recommendations from people experienced with accounting’; and ‘stocktake sale’ rather than ‘reduced prices at the end of season to reduce our stock levels’.

Of course, short in the extreme is not the answer either. I use the idea of ‘if it can be done with fewer words, then do it’ rather than making everything short.

When keeping text short, remember

  • it must make sense
  • all critical information must be included
  • keep it easy to read and suited to your audience (for example, ‘because’ is actually longer than ‘due to’ but is used more commonly in speech so is often the better choice)
  • avoid jargon your readers won’t know

Polite comments please!

“I visited your blog. Recipricate the visit {URL}”

“CD wants you to read the blog post {URL}”

Believe it or not, these rude requests have recently entered my blog comment and email box. Do they really think it will result in me clicking on their link? I certainly didn’t, and I deleted their comment/email as well.

It really annoys me when people are rude, but more so when people expect me to react because they have chosen to do something.

So what if you have read my blog post? That doesn’t mean I automatically have an interest in what you blog about, yet a number of people have this expectation; even worse are those associates/friends who expect me to read their blog regularly just because I know them, even if there is no sign they have EVER read any of my blog posts!

It’s like those people (not clients) who get annoyed because I don’t return their phone call straight away – it may suit them to call during the day but I have a business to run!

Not a very constructive blog post I admit, but there is some relief to vent about rudeness and expectations! Of course, we can all take the message that a polite request is much more likely to get someone to do what you want (in this case, read your blog post!)

An old man’s mist?

While this may be an uncommon pair of words in business writing, they are both used in speech fairly often so it is worth knowing how to spell both words.

fogy: person with old fashioned ideas and attitudes. Also spelt fogey and often used in a derogative way.
Jim was only 20 but his friends called him an old fogy.

foggy: murky, not clear, dull. Often refers to air when clouds are low
It was foggy when we climber out of our tents this morning.

Consistency includes contacts

Consistency is an important aspect of building your brand. It is easy to remember to always use the same colours, fonts and logos, but you also need consistency in the details you provide.not using a consistent font style and size makes your emssgae harder to read, doesn't it?

For instance, I recently received an email where the sender’s email address was different to the one in the signature (and I mean completely different – names and domains varied!) and both were different to the URL of the business! I didn’t try any of them and deleted the email…

Contact details are not only important for branding and consistency, they are also crucial in building trust. A business that uses a different email address to what they advertise or refuses to give any contact details on a website and so on can give the impression of hiding something – not a great way to establish trust.

Personally, I also notice when people use an email address that doesn’t match their URL. For one thing, why lose the promotional advantage of using your own domain name? And why promote someone else’s business instead? Using a different domain to your own also looks unprofessional – especially if it is a hotmail address.

What do you think of a business that doesn’t have contact details consistent with your domain? Does it impact on your sense of trust?

Attitude to mistakes

How do you deal with making mistakes? Do you accept that you are going to make mistakes when dealing with clients, and consider how to deal with the aftermath?

I came across a blog post by Danielle Keister where she advises new VAs that they will make mistakes. I love her attitude and her honesty in warning people that they will make mistakes – “Someone who says they never make mistakes is a liar (or delusional).”

What really caught my eye, though, is her ‘speech’ to prospective clients. She basically tells them that mistakes may occur despite her best intentions but that she will also work at fixing them as soon as she is aware of them. Her ideal business relationship is built on trust – people trust her to do the job and fix mistakes and she trusts them to be honest and give her feedback.

I have never written out my attitude about mistakes like Danielle, but I think what she has written is close to what I would write for myself. As a writer, I often deal with feedback from clients and fully expect that to occur – together, clients and I get the best result for their needs as I have the communications skills and they know their brand, business and customers best. This is why my quotes often include a certain number of edits.

Of course, that feedback is not often based on me making a mistake but on technicalities in content, personal preferences and unclear objectives. When it is my mistake, though, I apologise and do my best to quickly rectify the situation. I do that naturally out of a sense of pride and professional integrity.

Additionally, I know that I prefer a supplier to be honest and admit their mistakes to me – I am less likely to return somewhere that makes mistakes but denies or hide them. So it is a business decision to deal with mistakes openly, too.

Given that we are all human and make mistakes, do you have a policy or guideline for dealing with mistakes once you are aware of them?

Keep your website looking fresh

Have you ever come across a website that is obviously out dated? What do you think of it when you do?

I recently came across two extreme examples of this…

  • under the heading of ‘latest investment news’ was a link to some reports with the most recent dated April 2008!
  • an online shop had banners and text stating ‘new version to be released mid 2009’

Those sites didn’t impress me at all!

While adding content regularly is good practice for a website, there are also some ways to avoid your content being obviously old:

  • avoid ‘page last updated’ foot notes – even if it is perfectly reasonable to not update contact details for example, it looks wrong to say that page is 5 years old! Add a date to the content itself if it needs the date for context
  • avoid adding a date to copyright symbols. Although your copyright applies from when you created the page, a date ages the page and it is easy to miss updating it each January
  • if you are unsure of when something will happen, be vague rather than specific. So ‘new version underway’ or ‘give us your details and we’ll contact you when the new version is available’ are better than ‘new version launched 1 July’
  • do a search of your site for ‘2008’, ‘2007’ and so on then make sure you update as appropriate
  • be careful of what tense you write in. For example, ‘from 1 July we will sell whatsits’ will be dated in August whereas ‘whatsits on sale from 1 July’ can be used in June and August. Adding a year to either sentence will date it if you leave the text for more than a few months, of course!