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I hope you find my writing and business tips and observations useful. My business and blog are dedicated to helping businesses communicate clearly and reach their potential. Read, subscribe to my newsletter, enjoy!Tash

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Blogging services

HCI chat

Issues with running a business blog…

Running a blog to support your business in some way can be a good marketing move although it doesn’t suit every business or every business owner/manager.

Like everything else in business, just because running a blog is a good idea doesn’t mean it is easy to do or doesn’t have issues for the people behind the business.

So what are your biggest hurdles with running a business blog?

Gift certificate for business services?

Leading up to friend’s birthdays and Christmas, gift certificates for product-based stores and personal services (eg a massage or facial) are often considered as a convenient gift the recipient can redeem for whatever they want.

There is also value for the business giving out gift certificates – quiet promotions, value add, follow on sales and cash flow in particular.

So would you give a business service gift certificate?

Here are a couple of situations where I think it could work:

1. a friend has just started their business and is overwhelmed with the things to do’ so you give a voucher for a VA’s services

2. as a web designer you know there is more than good design required for success so with all projects above $x you give a gift certificate to a professional writer to kick things off

3. instead of giving a bottle of wine or box of chocolates, a business gives out vouchers for a business service to enhance clients’ business. Obviously they need to be complementary businesses with a similar market so a business coach could give out vouchers for bookkeeping, a designer could give a voucher for a printer and a writer could give gift certificates from an IT support business.

4. you want to give a friend/client the means of improving something about their business, just because you like them or you can see their business really needs the help

5. it is the anniversary of your business relationship or someone starting their business so acknowledging that with something that will further their business (rather than a hamper or bunch of flowers) gives more meaning to your gesture

Have you ever thought of giving a gift voucher for a professional service? If you’ve done it, how did it go?

When can a professional writer help?

It isn’t only people who ‘can’t write’ who use the services of professional writers like me; in fact, many of my clients can write reasonably well. However, there is a misconception that hiring a writer means you are stupid or can’t write so I thought I’d share a few examples of where people find it helpful to talk to a professional writer.

1. writing about yourself. I’ve had a few people who are excellent writers ask me to write their website about us page or a business profile as they don’t feel objective enough to write about themselves

2. writing specific items. It takes some different skills and knowledge to write web content and technical reports for instance, so I have clients ask me to write their procedures but write their own web copy.

3. they don’t like writing. I don’t like doing data entry or researching differences between mobile phones, and I don’t expect that everyone likes writing as much as I do 🙂 Many of my clients are relieved to be able to hand me their written needs so they don’t have to face it themselves – and because it leaves them time for what they do like doing (hopefully!)

4. writing takes time – and we’re all busy. For my clients who can write, time is usually the biggest reason they hire a professional writer – they are simply too busy to write their own material. In many cases, I can write it faster than they would have anyway, so it saves them time in two ways really.

5. consistent and effective results. I write all the time and can set aside blocks of time for clients so what I produce for them is consistent (within that document but also with their other materials) and effective whereas they have more distractions if they try writing it themselves so the result is often less than optimum.

Can you relate to any of the above reasons for using a professional writer? How do you deal with such situations if you don’t hire professinoal help?

Choosing a newsletter format to suit

As a communications person, I do more for clients than just write. Recently, I reviewed the newsletter process for a client.

Initially, they were sending out a paper based newsletter but introduced an email version a few years ago. About a year ago, I helped them make the html (email) version shorter and more suited to emailing. The purpose of the recent review was to consider how to present their newsletter moving forward.

Here are some of the key points I considered before making a recommendation that suited the client’s needs:

  1. their subscriber list was about one third postal addresses so stopping the paper mailing wasn’t an option in the short term. The break down of the mailing list is a critical factor in such decisions
  2. the people my client sends newsletters to are literate and technology friendly so emails are acceptable, although an older sub-set still prefer paper-based communications for important news
  3. my client wanted to maintain a copy of the newsletters on the site for 2 or 3 years so we couldn’t purely do html emails in an email program (ie we had to make a version available on the website)
  4. sending an email costs a lot less – for my client, it is about $0.15 per email and $2.00 per letter, and that’s a typical price range
  5. emails and pdfs can contain hyperlinks to make the newsletter more interactive, but they are easier to insert and adjust in an email
  6. an html page can be emailed easily but doesn’t print so well, especially if you want to print to the edges of the page for a professional finish
  7. for branding, a paper/pdf newsletter must match the email version so having them designed at the same time will give the best results
  8. creating multiple pages on a site (ie one article per page) for email links is time consuming but it is difficult to direct readers directly to an article within a pdf
  9. there is software (and free to use websites) that can convert pdfs into html so creating a pdf for print and having it converted into html for emailing is an option. However, the I found the final product is not polished or professional enough for me to recommend it to a client
  10. a pdf attachment on a website is ok but sending a pdf attachment as an email newsletter is not – many spam filters will stop it, it looks messy and is larger than necessary so a pdf that can be printed, put on the site and emailed is not a solution

There is no one size fits all answer to the question of paper or html newsletter, but the above points may help you decide. What other factors do you think are important?

What other small businesses are doing online

About two thirds of small businesses using online marketing in some way say that new customers find them through search engines. Would you agree that is a key way that customers find you? If so, what are you doing about your search engine results?

The American Express OPEN small business search marketing survey (March 2011) has a number of statsistics to show where small businesses see online marketing impacting their sales.

While it is a list of survey results (yawn, yawn!) it is a summary so easy to read and can give some useful insights for trends within small business which is useful for comparisons and particularly useful if you sell to that sector. My opening questions are also examples of how you can use this information to assess your own online marketing.

Read the report and let me know what you learn from it…

How to overcome writers block

Have you ever had to write something but just can’t find the words to start? Many people face this problem, and some find writing a problem every time they try. So here are some sure fire ways to get yourself writing when it seems impossible…

  1. start writing– get your fingers moving on the keyboard or the pen on the paper with any gibberish that comes to mind. Type nonsense, whatever is in your head, a shopping list or even ‘I don’t know what to write’ over and over. Action often induces the brain into the right thought patterns
  2. start with something easy in a big project – if you find the introduction too hard, leave it to last and start with as easy bit. For example, get the contact us page written before the home page as it will get you started
  3. give yourself a tight time frame and stick to it – add a reward if that works for you. For instance “I have to write for 30 minutes before I go to lunch” or “Once I have written 500 words I can call Mary for a chat”.
  4. set the mood – play some Mozart if you can as that stimulates the brain
  5. move to a new place. If you’ve been at your desk all day and you just can’t get writing, grab pen and paper and sit under a tree, curled up in a favourite chair or just turn so your back is to your computer, or try a brisk walk around the block or do some stretches. A change of scenery and/or activity can be enough to start the words flowing
  6. forget about good grammar and spelling, flow and other writing techniques so you can concentrate on writing – you can refine the details later but the words and ideas must be written to be useful
  7. write out the headings and sub-headings – it is shorter and simpler than writing the full content so is a good starting point. It will also then make it easier to actually write the content because the ideas are already laid out for you

I will do another blog post on setting things up to reduce the risk of writers block, but for now stop reading and start writing!

Superannuation increases?

There is a move to increase the basic super contribution rate for employers on behalf of their employees, taking it from 9% to 12% (in a few increments).

The Australian Institute of Superannuation Trustees, AIST, (and others I believe) have an online petition to show the Government the concept has the support of the general population.

Do you support it?

Maybe you haven’t even thought about it so here are a couple of my ideas on the topic:

  • an extra 3% of your salary each year has to give you a better chance of financial security in retirement so who would argue with getting it?
  • we’re often told we have an aging population so I have long thought I will need my own money (super or otherwise) as there may not be much of an age pension when I retire – again, more super from an employer has to help that!
  • an extra 3% on top of employee’s salaries could easily add up for any business owner so businesses may find the concept stressful, but
    • it isn’t immediate so businesses can prepare
    • if businesses have to increase prices to meet the 3%, living expenses will have another increase
    • base salaries (for new employees) may get reduced slightly so that packages aren’t significantly higher and that again may leave people financially tight in the present

From a purely super point of view, I totally agree with moving the minimum to 12%; from an overall perspective, I’m not so sure what is best and will need to read up on the potential impact – and I’d love to hear some different opinions from business owners, too.

Does it make sense?

I just read a blog post that jumped topics so I thought I’d give you a quick reminder to watch the flow of anything you write.

In the example I just read, one paragraph was an overview of a business change and the next paragraph commented on how a specific target seemed hard at the start. The target hadn’t been mentioned before so it didn’t make sense to me – a sentence or two in between these paragraphs would have explained the target and made the post flow nicely.

The reminder is to always check you haven’t skipped anything important for someone else’s understanding.

Making school essay writing easy!

While a school essay is not the same as writing for a business or website, I wanted to recommend this great blog post I just read about writing school essays.

The post is aimed at parents trying to help students learn about writing a good essay – and it gives good tips (like SEXI paragraphs!)

Many of the concepts can also be carried into other forms of non-fiction writing. For instance, planning what you will put in a promotional article, blog post, report, flyer or similar still saves a lot of time and worry.

Have a read of their post and let me know what you think…


SEXI paragraphs contain:

Statement
Explanation
eXample
Importance

Press release or media release?

Which term do you use and prefer?

Traditionally, people would send an announcement to the newspapers to share news so it became known as a press release.

With the introduction of radio and TV, press releases had more uses than just newspapers; now, if you have news to share you may send it to any combination of newspapers, magazines, radio, TV, websites and newsletters.

The term media release covers all forms of media so seems more appropriate in most circumstances now than a press release. I certainly consider that I write media releases, but I am comfortable talking to people who still use ‘press release’.

I wonder if age or work background impact much on which name people use – what do you think?