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I hope you find my writing and business tips and observations useful. My business and blog are dedicated to helping businesses communicate clearly and reach their potential. Read, subscribe to my newsletter, enjoy!Tash

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Tash is a professional writer who loves helping people communicate clearly and effectively.

Elocution is an art, locution a style

If you have ever tried acting or serious public speaking, you may well have thought about your elocution – but how about your locution?

locution: [noun] style of spoken language, a phrase or idiom
A linguist can easily tell people apart by their locution. 

elocution: [noun] how speech is delivered, the art of delivery speech
The actress changed characters predominantly by changing her elocution. 

To tell them apart remember that elocution is how you orally express your thoughts.

Collecting annual report content

Writing an annual report for many people is a big chore done over a stressful month or two just before it is due to be released.

I have suggested before that the process is better spread across the year by keeping notes so that the actual preparation is easier.

Another way I work on an annual report throughout the year is to copy chunks of text into an annual report document as well. This is content worked on during the year for a specific topic or use – for example, descriptions of a new service or product launched during the reporting year.

When it comes to writing about those topics in the annual report, I can pull out the existing, correct content  and adjust it to need. It is much quicker than reinventing the wheel with new text or wasting time searching for that text “I know I wrote back then”.

Although a style guide often includes sections of useful text to be reused, it doesn’t always include text about specific events or external factors.

Can you imagine how organised you will feel and look when you pull out a page of pre-prepared text when you start writing your annual report content?

Poor spelling impacts on your content

Quality content is more than the message – it also has to be presented in a way that is easy for people to read and understand.

Many people will tell you that the message is more important than spelling or grammar – and it is, but only to a point. A great message is lost if the spelling and grammar are poor.

Last night, I saw a page on a website that shows how important spelling can be – as even one wrong letter can make a big difference.

We make real-estate CD’s. [Business] can also make and host your web site, with promotion as the key fucus.

Using a u instead of an o is not just a typo we can ignore – the new word is too close to another word and that is what now catches our attention – not the original message.

It also changed the reader’s interpretation of the ‘presenting in a unique way’ in the following sentence, creating giggles instead of interest in their professional services.

It comes back to proofreading your work – not just a quick glance or use of a spell check, but a genuine check of what you have written. And the best proof reading is done a day or so after the writing or by another person. The quality of your content will improve through this simple process and maintaining a ‘focus’.

Wrongs meanings can eclipse the message

A clear and simple message will always bring better results than a complicated or confusing message. However, even if your message is clearly written, one misused word can cloud the message and make it hard to understand or sometimes give the opposite meaning to your intention.

Make sure you know the meanings of eclipse, ellipse and ellipsis as you can eclipse your message by mixing them up!

ellipse: [noun] an oval shape
My daughter calls an ellipse a squashed circle!

ellipsis: [noun] a set of 3 dots to signify missing words
As a sole trader, Sally keeps all the profits… and accepts all the risks. 

eclipse: [noun] loss of light or splendour, generally due to something coming between the light source and the eye. Common use is mostly about the sun or moon but it can be used for other situations
Huddled in a corner, they froze as the hunting man eclipse plunged them into darkness. 

Note that ellipsis has more dots (as in “dot your i’s”) and means using 3 dots, and an eclipse includes a c for clouding over, and you’ll be using your words wisely!

Mock design suggestions

Using a mock design can help communications projects run efficiently because everyone can literally see where the project is heading.

Of course, its value depends on the project details so here are some examples of when a mock design is useful:

  • my client AvSuper is going to use new software to produce their annual member statements so I produced a mock statement to show the software developers how we want the final statement to look. This means the software people don’t have to think of a design and I know how content is divided up so can write the content and have it technically and legally checked while the software is being developed.
  • when having an interactive table prepared for another client, I used a mock design to plan the necessary fields with the client and then gave the refined mock to the tech team so they could easily see what was required and give a look consistent with my client’s style
  • my designer prepared a mock window design to show the look and feel her client was after so that the sign writing team had a model to work from. They adjusted the design a little, using their expertise and knowledge of window design, but produced a shop front the clients were happy with without the need for lengthy discussions or costly errors
  • I went to a meeting with a client to discuss updating their website. I took some mock designs with me (based on my knowledge of their style and general communications website concepts) which made it much easier to discuss possible improvements with the client who had limited website knowledge. For instance, one mock showed drop down menus to two levels so I didn’t have to explain that terminology but could show it in their colours.

Has a design mock helped in any specific projects you’ve done? Or maybe now you wish you’d had a design mock for a project? Share your stories and help make projects easier to manage.

Using mocks in projects

banner layouts

Having a mock design can make it much easier to plan content and other elements of a project

Getting a designer to prepare a visual mock early in a communications project will cost money of course, but it can often be well worth the expense. I am lucky in working with a  designer who quickly grasps my intentions so can produce lovely mocks relatively easily. The mocks then form a basis for developing the main project, which often does not even involve my designer. From recent projects, having a mock prepared early in the process has meant:

  • you can put various ideas in one place so details aren’t forgotten or overlooked
  • everyone involved can see what is being discussed. Otherwise, everyone assumes they are imagining the same thing but could actually have some very different ideas of what is being developed.
  • when giving the brief to a supplier, it is easy to ensure they understand how the final version should look and to specify key details. This obviously doesn’t apply to a design-based project but is very helpful for software or construction projects
  • for non-designer suppliers, you can get a much better result if you show them what it is to look like – they can copy the design and save time
  • you can be working on the content and other refinements while the underlying structure is being developed. For example, while the technical people are building the software, I can be working on the content of the user screens as I know where text will go (e.g. a heading and two short sections or one long section)

Before you start a new project and rely on written descriptions and your own rough sketches, think about the potential value of having a mock designed for your planning and briefing processes. Are you a visual person? If so, having a mock to work from is probably much easier for you. If you’re not quite so visual, don’t underestimate how powerful a visual can be for many people and how it can aid communication. Can you remember times when a mock made a project flow better than expected?

 

* Images courtesy of 123RF

Take counsel from the council

In business, you may well have to deal with your local council for registrations, permits and various services.

Yet are you sure of the spelling of council? Some spelling mistakes will be corrected by a spell check but sometimes it will lead you to writing counsel instead which will totally change the meaning of your sentence – make it completely meaningless.

council: [noun] an administrative or planning body or committee
The local council is responsible for assigning industrial and business zones in our area.

counsel: [verb] to discuss and debate, advise, talk over; a person’s views or intention
A business coach or mentor can counsel you about your priorities and objectives.

To remember which is which, think of the self involved in counsel.

Word Constructions slightly offline

For the next 10 days or so, we will be in Canberra meeting with clients. I have scheduled some blog posts for you to read while I am away, but please be patient as it may take me a while to reply to any comments or emails – I will be online at times, just not as regularly as usual.

I would love to know what you want to learn about (comms wise) so let me know in the comments below and I’ll get writing when I’m back!

Use your words wisely,

Tash

Work all year on annual reports

Whether you run your own business or the communications for a business, if you are involved in the annual report process, have you started work on it yet?

I have learned not to just leave preparing an annual report until July. It is so much easier and quicker to write if you have been keeping notes all year. I have an annual report document where I jot notes all year (for example ’10 November new product launched, 12 December legislation changed, 10 February started our blog’).

When you come to writing the annual report you then have a list of things from the past year to potentially include in your report. It is so easy to forget something that happened early in the year so having the list reminds you.

It has also saved me time many times because the date is listed and I don’t have to search it up. Knowing the date is useful for looking up related emails or news, assessing statistics (e.g. why did website traffic spike in March?) and just for reporting the date in the annual report (e.g. ‘We launched our blog in February and are pleased with it’).

Make preparing an annual report an all year project and you can save yourself a lot of stress and worry, and produce a comprehensive report as well.

P.S. The notes are sometimes useful for other tasks, not just for writing the annual report. Have you wasted time looking for dates or trying to remember what happened in a certain timeframe?

Define ‘you’ for clarity

A clear message will get the best results.

An unclear message will literally cloud the waters, giving you confused, low quality or reduced quantity in results. For example, an unclear question will get meaningless answers and unclear shopping cart instructions will get fewer sales.

The word ‘you’ can be used to add clarity or obscure it.

When writing ‘you’, is it specific to the reader, a general term or someone associated with the reader? That needs to be clear, without thought, for the word to work as part of your message.

I just did a  quick survey which was aimed at parents and asked “How often do you make school lunches at home?” then “How often do your children get canteen lunches?”

In  my case, both answers were ‘never’ which may give the impression my kids starve! The reality is that I do not make their school lunches – they make their own.

Was the question specifically after how many lunches parents make or how many lunches are made at home? If the question was about home-made vs canteen, it was worded poorly and would have been better as “How often do your children take a home-made lunch to school?”

Have you seen other examples where ‘you’ is potentially misleading or confusing the message?