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Blogs and trust

Published 20 July, 2009 | By TashWord

A few days I wrote about the Edelman Trust Barometer and the reduced trust in Australian business.

One statement made by Edelman that I didn’t mention was “Digital communication such as blogs and social networking sites are not trusted sources of information. ” I left it for a separate post as I think it is worth more discussion.

I think that statement is simplistic, especially as it is not backed up with statsitics or specifics. For instance, are no blogs trusted or just those run by big companies? Does the style of blog or age of the respondent make any difference to their answer?

Instead of writing an essay on this topic, here are just a few of my thoughts, but I’d love to hear your thoughts, too:

  •  reading a blog gives you insights into the person behind the business, making it more personal and therefore more trustworthy
  • blogs doing things like overusing keywords, be ads trather than information, ignoring comments (especially negative comments) and not providing meaningful links are not going to build trust – but many others avoid these behaviours
  • blogs and social media are very different – and the perception is probably bigger for those who don’t use tweeter, FaceBook, and so on
  • regular blog posts show a commitment to the business and clients – much more than a website or promotional materials that are only updated once a year or less
  • blogs are a quick, easy way to communicate information quickly. I have a client whose customers requested more updates on the business and industry, and their web stats show the blog is attracting a lot more traffic. I believe it is building their trust as they know about changes well in advance of an annual report or quarterly newsletter

Do you trust blogs in general? Do they help you trust the busienss providing the blog ?

Posted in blogging, business info & tools | Tagged , , , , , | 1 Comment

Building trust

Published 18 July, 2009 | By TashWord

One of the reasons I give for writing promotional articles and blog posts is build trust in the community and your (potential) clients. By sharing relevant information, people can trust your expertise and learn about your personality and integrity.

In the current global situation, building trust may be even more important.

The Edelman Trust Barometer for Australia is a survey of consumers and how they feel about various institutions. In February this year, they noted a huge 74% decline in trust for business – only 34% of respondents trust a business to do what is right in a specific situation.

What is critical to learn from this survey is the following:

  • 87% of Australians will  not buy from a company they don’t trust
  • 64% of Australians will pay extra to use a company they do trust
  • Australians prefer Australian-owned companies to foreign owned companies as a general rule (obviously that changes in specific situations if the Australian company isn’t trusted)
  • corporate advertising is trusted by only 6% of Australians – and corporate websites by only 13%

Some other interesting notes:

  • people between 25 and 34 years are twice as likely to share experiences of a company than older respondents
  • treating employees well is important – even more important than an environmental commitment – in building trust

As for the survey, it was based on “4,475 upper-income, highly-educated people in 20 countries, including 1,375 in Asia-Pacific countries.”

Posted in business info & tools | Tagged , , , , , | 8 Comments

Blogging for promotions

Published 16 July, 2009 | By TashWord

Thanks to some external limitations, I found some time to catch up on some blog reading this morning.

Let me start by saying I do believe in blogs as a promotional tool in business – they are a great way to keep a site fresh, to build a relationship with clients and build your credibility. Yes, there are many social media choices now but I don’t think they are replacing blogs. Personally, I learn more from reading a good blog post than a tweet for instance!

A blog on your domain is going to give more SEO advantages than other social media options, too.

Des Walsh blogged about some survey results about blogs and business. He wrote “Companies with 10 or fewer employees are 30% more likely to use social media for public relations, branding and understanding customers. And they are twice as likely as large companies to use social media for lead generation.”

It certainly didn’t surprise me that small businesses use more social media than large ones – there is the obvious budget differences meaning small business owners need to find more affordable ways to interact with potential customers. I also think that many small businesses do well because they provide a personal service (no account managers or moving customers between departments, and a stronger sense of ownership) and social media depends on the personal side of a business.

If you are a sole trader, the approval process is easy; if you work in a large company, especially if it is heavily regulated, the effort of getting blog posts, tweets and so on approved can be huge – and the time involved takes away form the immediate nature of social media anyway.

From the blogs you read, would you agree that small businesses use more social media than their bigger counterparts?

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Bye buying!

Published 6 July, 2009 | By TashWord

I was alerted to this trio of words by my daughter, although it is generally just the first two versions that get used incorrecctly. First, here are the words in question:

Buy: to purchase something
I am going to buy a new laptop this week.

Bye: a farewell, shortened from goodbye. (Originally written as ‘bye to show it is an abbreviation, it is generally written as bye now)
They said bye to everyone outside then left the party.

by: to be beside , close to or in support of; within a time frame; in an opinion or according to
The mother kept her child by her side in the park.
I need to finish this by Friday
It’s not a complete definition by a long way.

The prefix bi also sounds the same, but is used as the start of other words (e.g. bicycle, bicentenary, bifocals, binary).

 If none of the above helps you remember the difference, rember the u in buy matches the u in purchase.

P.S. I explained the past tense of buy (bought) as a Monday Meaning last year.

Posted in Monday Meanings | Tagged , , , , , , | 4 Comments

End of financial year

Published 25 June, 2009 | By TashWord

It’s getting very close to 30 June, but there’s still time to prepare your finances for it. Some things I have been thinking about (and doing in some instances) are

  • to get a tax deduction as a self -employed person, you need to make a personal contribution and submit a Deduction for personal super contributions form to your Fund
  • the super co-contribution only applies if you make a personal contribution by 30 June (and meet certain criteria like income levels)
  • the small business 50% tax break has been legislated, but it doesn’t run out til Dec 2009 so purchases don’t have to be made this week
  • individual tax rates are reducing from 1 July so increasing your deductions this year may decrease your tax more than making the same deductions next year
  • sending out invoices now rather than after 1 July may affect your income levels (depending on how your accounts are set up) and may help your customers with their tax preparation and budgeting
  • organising your invoices and receipts now could mean getting your tax return done sooner, which is great if you’re getting a refund!

How much do you do to prepare for the end/start of financial years? Is this when you do budgets and analysis or do you base that on the calendar year instead?

Posted in business info & tools | Tagged , , , , , , | Leave a comment

Over using keywords in articles

Published 24 June, 2009 | By TashWord

Yesterday, I wrote about using keywords in articles to help search engines find your articles. I also explained that using to many keywords makes the article unreadable for humans and may get search engines penalising you/your site.

The following are examples of the over use of keywords to remind us that the focus of promotional articles should be on giving information rather than making a sale or increasing website traffic (as much as we love those results!)

example 1 – a title for an article: 

Tractor Parts,Hydraulic Coupling,Hydraulic Pumps,Lubricating Oil Pump,Tractor Spare Parts,Tractorul UTB Spares 

Not a very interesting title is it?

example 2 – content of an article:

Just search on your computer with Keywords like Packers and Movers in Ahmedabad Packers Movers Ahmedabad, Relocation service provider in Ahmedabad, etc. Many service provider of that particular state will appear on your computer screen. Collect information from all the relocation Ahmedabad companies and hire the best one. You can also do the same work to find out service provider of other state and city.

There is nothing informative or interesting in that snippet, and its a lttle insulting as someone has probably already searched those keywords to have found the article in the first place!

example 3 – a bio box:

crib bedding, crib bedding sets

Apart from not doing much to promote their business, this bio box is boring and doesn’t develop trust or credibility.

 

Of course, the use of keywords (and avoiding over use of them) applies to blog posts, newsletters, website content and so on just as much as to promotional articles.

Posted in blogging, newsletter content, web content, writing | Tagged , , , | 4 Comments

Keywords in promotional articles

Published 23 June, 2009 | By TashWord

On Sunday, I presented a workshop on using promotional articles as a business tool and discussed the use of keywords in such articles.

Keywords are words that a search engine will use to provide search results (e.g. if you type in “promotional articles”, they are the keywords and a search engine will find the sites most relevant for those words.) They are very useful in building up the popularity of your site with search engines.

So it is a good idea to include your keywords in your promotional articles so search engines will find your articles online and increase your exposure. In terms of attracting search engines, putting keywords into the title is also effective.

In reality, you probably use keywords in your articles without really trying – it isn’t easy to write an article about business books without writing business or books for example.

However, it is important to not use your keywords too many times in one article as search engines can actually penalise you for doing so. The easiest way to judge how many times is right is to read it out loud – if it sounds ok and appeals to a human, you probably haven’t over used the keywords.

I will share some examples tomorrow on overuse of keywords, but thanks to Suzie of Suz’s Space asking a question in my  workshop, let me explain that it is repetition of one or two words that is the potential problem – using a lot of different keywords in a suitable context is not a search engine risk.

For example, writing an article about a style of writing which includes a list of authors does have a lot of keywords (each name for instance) but is not over using the keywords (such as books and authors) for Suzie’s site.

Posted in newsletter content, web content, writing | Tagged , , , , , | 3 Comments

New services…

Published 16 June, 2009 | By TashWord

After a lot of thinking, planning and learning, I am pleased to say I will be introducing a new service in the new financial year. It is exciting to start something new, although I have been doing it quietly already, and I’m starting promotions this weekend at the Business Mums Conference.

The question now is – do I build anticipation and wait for 1 July to announce my new service, or do I tell you now? Which would you prefer?

My thoughts on such decisions:

  • building anticipation is a great way to develop curiosity and (for a blog) an effective way to encourage repeat visitors
  • there is no point in annoying people with part of a story so any ‘coming soon’ message needs to be intriguing and not mislead
  • what does a launch date signify? Is there a strong reason to delay something new? If there are legal or IP or technical reasons to not give details in advance, be very careful of how you present any teasers
  • don’t build up to a launch you aren’t sure of – it destroys your credibility and any excitement if your wesbite says “our new product will be in store on 10 June” and it’s now July.
  • building up to a launch can start the process of search engine optimisation  and getting some traffic and ranking for your webpages. This may be limited if you can’t use keywords in advance but it at least gives you a URL to use in preparing marketing and advertising

Launching a new product or service also raises questions such as using the same brand and business name or not, pricing the new item, packaging the new with the old, and where to focus future marketing.

As for my new service, I am not launching it until July because my website can’t be ready before then (preparing a conference presentation and client deadlines took priority.) And you’ll just have to wait a little longer to find out more…

Posted in About Word Constructions, business info & tools | Tagged , , , | Leave a comment

Either, neither…

Published 15 June, 2009 | By TashWord

It is the use of either and neither (rather than the spelling) that people seem to have trouble with – I have just edited a 40 page document which repeatedly misused either/or.

either: an introduction of two alternatives separated by the word or
You can either buy or rent this property

neither: an introduction of two unavailable alternatives separated by the word nor
neither John nor Mary can run the meeting.

What is important to note is that both words refer to a choice of TWO options – if there is a list of choices, either/neither can’t be used.

wrong – You can choose either chocolate or vanilla or strawberry.
correct – You can chose either chocolate or strawberry.
correct – You can choose chocolate, vanilla or strawberry.

Posted in Monday Meanings | Tagged , , , , , | Leave a comment

Recharge your business with promotional articles

Published 10 June, 2009 | By TashWord

I will be presenting the above topic at the Business Mums Conference on 20/21 June in Melbourne. I will be covering ways to help people get the most value out of the promotional articles they write (or pay to get written) as I believe it is a valuable, low cost way to promote any business.

What is a promotional article?

Any useful article can be used as a promotional article, although they tend to be around 300-600 words long. At the end of the article, you include an information section (called a bio box or resource box) about yourself and/or your business.

To be a good promotion for your business, it is best to use topics that build your credibility in your industry. For example, if you are a hairdresser you could use articles about choosing shampoos, the best types of hair accessories and hair care tips, but if you sell children’s party accessories, you would be better using articles about how to plan a birthday party, dealing with invitation lists and party game suggestions.

Note that a promotional article is not an ad. An article about the services you offer or how you are better than a competitor is not a promotional article – it is an ad. The aim of your article is to provide information, and/or entertainment, to readers.

** If you are going to the conference, please come and chat to me – I’ll be there all weekend as I know from experience that is a positive, information pack weekend that will benefit my business.

If you havent bought tickets yet, Save Time Online is offering an advertising bonus if you mention them when booking.

Posted in About Word Constructions, blogging, newsletter content, web content, writing | Tagged , , , , | 2 Comments
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