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Making a change can attract interest

On my way to Canberra yesterday, I listened to the flight attendant’s safety message.

Aviation fire truck

A fire truck is a not-so-boring safety precaution at airports

Obviously we are meant to do this every time we catch a plane but it isn’t the most interesting speech you’ll ever hear so it is, uh, challenging to stay focussed on it.

On Tuesday, the Qantas staff acknowledged one of the complaints about these safety messages by starting the presentation with

We know you can operate a seat belt, but we want to give you a few tips on using ours today.

A different message

It was a bit more human to acknowledge most people are smart enough to use a plane’s seat belt so it felt friendly and more interesting than ‘here’s how to do your seat belt up’.

However, just the fact that it was different to the usual safety blurb got my attention. And kept me listening to see what other changes they’d made to their message.

Unfortunately, that was the only deviation from the normal approach.

It certainly wasn’t like Air New Zealand’s safety video!

Nor is it now standard at Qantas. My return flight used a video to present the  safety message and it was routine. And I didn’t really pay any attention to it.

When’s the last time you listened to a flight safety message?

When’s the last time you consciously changed something in your business to keep it fresh and attracting attention?

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