Posts Tagged ‘newsletter’

Advertising the past is pointless

Tuesday, January 13th, 2009

I just received an email newsletter – one I’ve been considering unsubscribing from anyway – which amazed me. It had a very long introduction, then some ads and then a list of seminars they are running.

However, the first two seminars listed were in December 2008! And the third was for today!

Ok, today’s one would have some hope of attracting some extra people to the seminar, but what is the point of advertising something I can’t go to no matter how much I would like to? It wasted their time and mine for absolutely no gain – in fact, it has annoyed me so I’m less likely to believe in what they say.

Once an event is finished, there is really no point advertising it – as far as I know, no one has invented a time machine yet! Discuss how good it was, lessons learned or give testimonials afterwards by all means, by advertising it may hurt your business more than help it!

Leading others to want it your way…

Wednesday, September 17th, 2008

One of the newsletters I receive in my in box is design lines, from Shel Design. I was just flicking through some of her older editions and came across this quote which I felt was worth sharing:

Leadership is the art of getting someone else to do something you want done because he wants to do it
Dwight Eisenhower

It is an interesting statement. Some people act as if leadership is about making others do what you want, regardless of their wants and needs, but the results are much better if the people following can work towards something they want, too.

So next time you have to lead someone, think about how you can put the project into their terms. For instance, instead of “You need to make more sales so I make more money”, approach it as “If you increase sales by x%, I will give you a bonus.”

 

September Newsletter

Saturday, September 13th, 2008

Our September newsletter is now available and was sent out earlier this month!

One key message in the newsletter is that Word Constructions is closed to new projects between 12 September and 5 November as I am on maternity leave.

The other topics covered this month include: the importance of taking a break from work, no matter how impossible this may feel at the time it is important for your health, and how crucial it is for your business to know the audience.

You can subscribeto recieve this newsletter monthly for helpful writing tips and information.

Finding material to blog about

Wednesday, August 27th, 2008

Some days, words will just flow onto your blog, but there are times when it is harder to know what to write about. It’s normal to have days where we’re less creative, or are tired, or overwhelmed or a multitude of other things that get in our way.

A week or so ago, I looked at a new blog – well, newish as it replaces a previous blog by the same person – and noticed a few spelling errors. Knowing the blogger, I let her know about them and thought nothing else of it. A few days later, I noticed that Melissa had added a new post in which she talked about fixing those errors I had pointed out and the importance of proof reading.

This reminded me of how we can find blogging (or article or newsletter, etc) topics from the simple events that happen in our business and personal lives. Small events can remind us of important things or create a useful learning tool. So here are some suggestions for next time you are stuck on what to write…

  • questions clients have recently asked you – e.g. I recently explained bleeds to a couple of clients and I have been asked if I do editing of articles (which I do!), and both of those could become a blog post
  • tips you come across from other business people – for example, I shared some decluttering tips I gained from a workshop I attended
  • mistakes you see in others’ work – not as a means of criticising others, but as a means of learning from their mistakes
  • turning points and changes in your business – either just to let people know of them, or as a means of teaching others alternatives

By including little things in your list of ideas is a good way to increase the amount of topics you have to write about.

Use your words wisely!

 

Email subjects

Wednesday, April 23rd, 2008

Like the heading of an ad or article, the subject of an email is important.

For one thing, if someone needs to find some information you sent them, it is much easier to sort through emails if the subject clearly identifies the email contents. I have been known to send the same person three emails in a row so that each topic is in its own email for easier sorting and answering, rather than one long email covering three topics.

If you are emailing someone new or sending out an enewsletter, your choice of subject can mean the difference between someone reading it or deleting it. Some points to consider in writing your subject are:

  • avoid hype and over-used words as many people can’t be bothered with more of the same
  • be honest. For example, I recently received an email via my website with the subject ‘business cooperation’. The subject interested me so I read it only to find it was purely an ad for their services. Not only is their subject dishonest, it annoyed me so much I would never use their services and added their email address to my junk mail list.
  • relate it to the reader -  an that is easier when you know more about who you are emailing in the first place. As an example, “help with your marketing” has more appeal than “we offer great marketing services”
  • personalise it if you have the technical ability to do so – but be warned that trying to personalise it and getting it wrong is not good. Yes, I have received emails addressed “Special message for {add name}” – the word ‘you’ would have been a better, safer option
  • add an enticement or call to action – sometimes a time frame can help, such as “sale this weekend only”
  • keep it as short and simple as possible – for one thing, some people’s email system doesn’t give much space for the subject so if it takes to long to get to the point, people may miss the point altogether

How often do you put much effort into your email subject? And I’m curious – do you usually write the email or the subject first?

Happy writing!

Negative feedback in your newsletter?

Monday, April 7th, 2008

If you write a newsletter, or even a blog or magazine, and you include a feedback or testimonials section, do you censor them? You have more control over newsletter content and tesimonials than over comments posted in your blog, but how do you best use that control?

If you get a lot of feedback, then it is likely you will only add some of it to your newsletter each time or it would be overwhelming for your readers.

However, if you generally add all feedback into your newsletter or present it in your blog, what do you do with negative feedback?

If the feedback is inappropriate, nasty or irrelevant (e.g. feedback from someone who isn’t even a customer or newsletter subscriber), delete it and forget it.

On the other hand, if it is constructive criticism (or at least true information, even if it isn’t presented constructively!) include it in your newsletter with your response – making sure your response shows how you are improving your service/product.

Including and responding to negative feedback (assuming it isn’t the majority of the feedback you publish!) builds trust in your readers as you are being honest – they will trust the positive feedback more, too. It also gives a balanced view to your newsletter.

You may find that the negative comments you include will be small issues that people can happily accept, so you can gain that above advantages without damaging your name at all.

Regardless of the content of the feedback, remember to thank people in your newsletter to encourage further comments and feedback – the more feedback you get, the more opportunity you have for improvement in your business. Feedback can also build a feeling of community and belonging amongst your readers.

Newsletter back issues

Thursday, January 31st, 2008

Offering an online newsletter is a great way of communicating and staying in touch with potential customers. Although some websites place their newsletter on the same page each time, most websites develop an archive of old newsletters – these previous editions are also called back issues.

What are the advantages of keeping back issues on your site?

  • the information is still available for people to read
  • the content is available for search engines so can help your site rankings
  • people unsure about subscribing to your newsletter can read a back issue or two and decide if it is what they are looking for
  • it develops trust – you aren’t hiding anything
  • it demonstrates your business has been operating for a while
  • it shows how often you send out newsletters – even if you say it is monthly, a visual reminder is useful

How do you present back issues?

It depends on what format your newsletters are in, but you can have an archive section which links to all newsletters or you may just link to a few recent editions on your ‘our newslettter’ page.

If you offer an archive, you may want to limit how far back you go with it, especially if you reuse a lot of information from older newsletters.

As long as the date of each newsletter is clear, it is ok to have newsletters public with expired competitions and special offers.

What not to do with back issues…

I recently came across a site with a free html newsletter that charged for back issues. I was recommended the newsletter, but was dubious about it’s quality based on what I saw on the website itself. For me to subscribe to the newsletter, or trust this person with my email address for that matter, I needed to see a back issue. However, I was not going to pay for one so I left the site without subscribing.

Even if you decide that charging for back issues is a good way to recoup some costs or make some extra income, I strongly suggest having one or two editions available for free to show people what they could get out of your newsletter. However, paying for something out of date that is generally given free will irritate most people and probably won’t bring in a lot of sales anyway.

Newsletters…

Tuesday, January 22nd, 2008

I have just read a blog post by Melissa which gave me a recommendation for newsletter tips – thanks Melissa!

Reading her post made me wonder if there is a need for me to give more newsletter related tips, so I thought I’d put the question out for everyone to think about.

Would you be interested in more tips about newsletters, specifically newsletter content? The same thing could be asked for blog content, too. As many of the content issues are the same, tips for one would often be useful for the other anyway!

In the meantime, the following list of newsletter/blog content tips in my blog may help you…

Plus all the general writing tips in my grammar & details and writing categories.

Happy writing!

Online magazine or newsletter?

Tuesday, January 8th, 2008

I’ve had a client swap from online newsletters to paper ones recently and it got me to thinking about the relative benefits of a paper newsletter/magazine over an online version.

So, following on from yesterday’s discussion on blogs vs newsletters, today’s post is about online vs print for newlsetter

What are the benefits of a hard copy newsletter/magazine?

  • it’s easy to read – on screen reading is slower and harder, printing it yourself requires a printer and costs!
  • not everyone is online so a hard copy may expand your readership base, which is particularly important if you want to influence a wider range of people
  • many people find it exciting to get something in the mail, especially something that isn’t a bill!
  • it’s easy to mark your place if you can’t finish reading it in one sitting
  • it’s easy to make notes in the margins or underline specific points of interest
  • it can be stored for later use or handed to friends and colleagues
  • articles tend to be longer and more detailed in a magazine or printed newsletter which is great if you are after information

And how is an online version better?

  • it is very cheap to produce and distribute, and is therefore more likely to be available for free
  • it can be finished just before a publication deadline – hard copies need more planning – so can be more up-to-date
  • it can link to relevant resources, expanded information and the publisher’s website
  • it can be kept very short by just having article excerpts and linking to the main article online
  • the link/pdf/email can be passed onto friends

As a general rule, businesses will pay more to advertise in your magazine than in an online or email newsletter because it is the more conservative and better-known option, and it is more permanent.

Email newsletters become popular very fast because they were cheap to produce and could be sent straight to people’s computers. However, there are now so many email newsletters available that people become overwhelmed and don’t read all the emails they get.  Additionally, there is so much spam flying around that legitimate newsletters and the like are often caught by spam filters and are not read.

So when contemplating what to do for your business, consider your budget, the purpose of your publication, what your market may like and how important it is for your newsletters to be read promptly. Remember, you can always do both or stop one if it truly isn’t working for you and your clients.

Newsletter or blog?

Monday, January 7th, 2008

Many small businesses find it challenging to fill a monthly (or weekly) newsletter, so adding a blog to their to do list makes them question the value of having both.

Although the value of each will vary with each business according to its client base and product/service range, the following points may help you decide whether a blog, a newsletter or both is the best solution for you.

Newsletter

  • it reaches people’s inbox so they are reminded of you without any extra effort on their part
  • most people know about email but a lot don’t know about or like blogs
  • maintain consistency if you have had a newsletter for some time
  • it can seem more personal and intimate as it is not generally available online; it is a one-to-one relationship between you and many people
  • can be quite short and link to articles/products/news on your site or in your blog
  • can attract advertising revenue – advertising on blogs is less common
  • can be passed onto to other people – they may well read a newsletter but may not get around to clicking on a link for a blog

Blog

  • easy to include up-to-date information
  • entries can be very short or as long as you like – variety in length is good but a variety in newsletter length may not be so positive
  • if on your domain name, it can greatly impact on your site’s traffic and ranking
  • people can access older posts easily
  • people can comment and give you feedback; you can build a community
  • individual posts can be linked to by other sites and other pages within your blog/site
  • a younger demographic may relate well to a blog

If you decide to run your own blog and newsletter, you can save yourself some time by

  • using information from one to fill the other – for example, your newsletter can refer to a blog post. However, don’t overdo the repetition as some people will read both
  • using articles from Word Constructions or article directories such as The Repozitory or Evan Carmichael (not all Australian)
  • inviting guest bloggers to write for you
  • write things in advance – fill newsletters or pre-date blog posts so that you aren’t faced with thinking of a topic and writing it the day it is due out