I came across another example of errors in details being an issue.
Our daughter’s school sent out an email including ‘(1 of 2)’ in the subject. The attached pdf explained they were testing the communications system for parents so we should expect two emails – if only one arrives, contact the school.
Testing communications seems like a good plan and the test seemed simple enough.
Then I got a second email which referred to being the first email of two and had the same attachment. Was it an error to get this email twice or did they accidentally send it twice? Should I reply to say I got it twice, possibly like hundreds of other parents, or give them a chance to explain the duplication first?
Then, I got a third email asking me to log into the school’s site to read a letter. The letter was the same attachment as in the original email (which clearly states ‘this is the first email and please contact us if you don’t get a second one’).
Which detail is wrong – the letter stating a second letter was coming or the sending of the same letter twice?
On one hand, I got both types of email so the systems are working and my contact details are correct.
Do they have my email address in the system twice so I will get two versions of every group email they send?
Was it human error to get the same attachment in the second email type or is that a failure of the system?
I can not reply as I got both emails or I can reply and explain I got three emails and the same attachment.
Which do you think will help their testing process more? What would you do?