If you take the time to prepare a policy or procedure,then you may as well make it accessible to people, right?
I just read a blog post discussing how the average internet user could spend 76 business days a year reading privacy policies that affect them. 76 days!
That is based on the average policy having 2,514 words. Which is a lot of words for a policy that basically needs to say ‘we will only give your information to Fred under these circumstances’.
And it is an average. Some places have very short privacy policies (for example, if you subscribe to my newsletter you will see a 34 word policy!) so that must mean other places have extremely long policies.
So next time you write or update a policy, keep it as short as possible by
Legally, you may be covered by providing a policy even if people don’t bother reading it (how often do you read the policies you agree to online?) but I wouldn’t be comfortable with including unexpected details that could hurt people later. That is, the legal issue is not always the moral one so I prefer policies people are more likely to read.
As a business owner, do you just want to protect yourself or do you want people to properly understand your policies?