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Giving people a choice of contact…

Through recent conversations, the topic of contact details has come up (again!) So let me start by asking – do you prefer to be contacted by phone or email, or something else? When leaving your details for a business to contact you, do you like giving lots of details or just choosing the ones that suit?

I have explained before that I prefer getting emails than phone calls as a general rule, so maybe I am a little biased!

However, I don’t like filling in forms on websites that ask for a lot of information because it wastes my time and gives them more than I think they need to know. For example, if I am asking you to email me something, why do you need my phone number and postcode?

My favourite collection forms are those that let you fill in phone or email or whatever, or at least ask what your preferred method of contact is. And I’m pretty sure I’m not the only one who prefers a choice…

Along with choosing what contact details you give out, remember to consider what you ask for, too.

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