Archive for the ‘Uncategorized’ Category

Take 30 minutes…

Monday, December 28th, 2009

If you suddenly found yourself with an extra 30 minutes, what would you do with your time? Would you waste it, fill with with the ordinary or do something different?

Chris Broganand many people in his blog community give some ideas on filling an unexpected half hour in order to make use of their ’spare time’. Some of my favourites on the list are relaxing (meditating, walking, etc), a quick burst of filing or tidying, give some recommendations/referrals, contact people on a personal level (it can be a business contact, but chat to them instead of always focussing on what has to be done) and catching up on some reading/learning.

Moving on from that list, I like the idea of making half an hour a day for these sorts of tasks. Maybe start your day with them, lift the ‘low’ times around lunchtime or finish off the working day, but make a time to do some little tasks.

Why? Those little tasks can be very important – to your calmness, clarity, happiness, productivity, relationships and creativity. And doing them regularly for a short time will keep things under control.

I’m going to give it a try, now that I’ve been inspired. Could you benefit from making 30 minutes a day, too?

Ranking for childcare?

Wednesday, November 18th, 2009

You have to laugh really – I mean, how can I take people seriously when they send spam that is so off target?

Let me share the laugh with you!

I received an email from someone who tried to be my friend and show how good he is at internet marketing – mind you, he isn’t good enough to find my name on my website and use it in an email! He does point out that he has my contact details, including phone number, from my site though.

This email was about word constructions - a professional writing service in Australia and his email includes the following (in blue – the black text is my response!):

I see that you’re not ranked on the first page of Google for a childcare centre search. And this is a problem for me why? 

I’m not sure if you’re aware of why you’re ranked this low but more importantly how easily correctable this is. I’m guessing it’s because I don’t have a childcare centre or use that keyword? If he found me through that keyword, it says a lot for my childcare articles though!

There’s no reason you can’t have a top three ranking for the keyword childcare centre based on your site structure and content. You have a very nice site. Perhaps the fact I don’t have a childcare centre (or a website about childcare) is a good reason not to rank top three? And if you don’t know that, I have no reason whatsoever to believe you have looked at my site to know it’s good!

I didn’t send this email out to very many people (oh please!) but I am currently reaching out to a list of your ‘keyword competitors’ (If their keyword is ‘childcare centre’, they aren’t my competitors at all) as well. But I do favor your website because I can see your website monetizing the targeted website traffic the keyword childcare centre can deliver. If you truly believe my site is best placed to maximise this keyword, you REALLY have no idea about relevant content and keywords – and I REALLY don’t want to make use of your ‘help’ and ’skill’.
 
He followed this up with four requests to call me, and one to call him. Sure, Jason, call me so I can tell you how little you really know, at your long distant phone cost!
 
Hopefully that gave you a laugh, too.
 
If you want a serious message from this, here are some real marketing tips:
 
  •  be relevant – don’t contact a business about something they don’t offer
  • be honest – adding blatant lies makes it likely you’ll be caught out and lose whatever credibility you may have had
  • if you claim to have viewed my site, then have the courtesy to find and use my name
  •  don’t overstate your importance – if Jason is so successful and owns the 1,000s of sites he claims, why does he need to spam people around the world to get further business? Again, it just destroys your credibility if your claims and behaviours don’t match

Here’s to lots of laughs and very little spam in our lives!

Backing up is a winner!

Thursday, October 29th, 2009

Yesterday, I listened to a webinar to announce the Smart Company web awards (I’m linking to their site but a it’s been down every time I’ve tried today, I apologise in advance if their site doesn’t show up.)

I don’t know much about most of the winners, although I intend to look at them to see what I can learn about effective websites, etc. However, I did recognise the winner of the ecommerce section.

Carbonite is a back up service to keep your computer files safe if something happens (something like a fire, a computer malfunction or even theft of your computer.) I’ve been using them for about 18 months and have recommended them a few times when people have asked about backing their files up.

I love the fact that I don’t have to remember to do anything – the files are automatically backed up for me regularly and I can even tell which files have been backed up in my file manager. I also like that I can access all copies that have been backed up – so if I want to go back to an older version of a document that I didn’t keep, I can access a previous back up and get the older file.

As for them as a winning ecommerce site, well I know I had no troubles subscribing or renewing so it is user friendly! I haven’t looked at them critically to agree or disagree with them winning this award, but I like their service – so congratulations Carbonite!

How do you manage your back ups? Do you have a written procedure for back ups, even if you use a service like Carbonite (so someone else knows how to access your files if you aren’t there and they are needed)? I know if l lost my computer files, it would cause a lot of stress and my business would suffer so I consider backing up a critical measure in business. And personally – I have my digital photos backed up off site, too.

Ask before sharing emails

Tuesday, August 11th, 2009

We all hate spam. Most of us get too many emails to deal with them all properly. We don’t have time to read every enewsletter, not even time to read all the good ones, so we can’t subscribe to them all and stay sane!

So why then do some business people think it’s ok to subscribe to you their lists without your permission?

Just because I am your friend or I have done some work for you does not mean I want to read your newsletter – rather, I may want to but I probably don’t have the time to read something I haven’t carefully selected.

A number of people have added me to their lists because they know me, or because I wrote for them or because I gave them a quote to write for them! None of these behaviours is acceptable to me – sure send me a copy and invite me to subscribe, but don’t just subscribe me.

A couple of specific recent examples that will hopefully help you avoid annoying potential (or actual) clients…

  • I attempted to watch an online seminar. I gave my email address purely for access to the seminar (there was no disclaimer I was signing to a newsletter) and she started sending me 3 or 4 emails a week. What’s worse is the seminar never worked so I have no reason to read even one of those emails
  • I responded to a newsletter which mentioned a particular offer; I asked for a few details so I could decide if I was interested. Next thing, I am getting emails from two totally unrelated people. What’s worse, both those people are including me in a cc field with a whole group of people! So not only am I getting unwanted emails from people I never gave my email to in the first place, they are sharing my email with other people! Not the way to impress me into using their services I assure you
  • someone who contacted me two years ago, and who has not maintained a relationship with me, recently added a new arm to her business and has subscribed me to that new arm’s newsletter. I have never contacted her or shown an interest in her services, so why can she assume I want her newsletter?
  • So to avoid annoying people and therefore potentially loosing clients and getting bad word of mouth, remember:

    • don’t subscribe people to your newsletter. EVER. Send a single copy and invite them, but do not subscribe them without their knowledge & permission
    • if sending a group email, use the bcc field not the cc field unless it a discussion and all parties are aware of each other. Especially as emails can be forwarded so who knows where my email address would end up…
    • don’t give someone else’s email address to others for their newsletter. It’s one thing to give it as a referral (e.g. “Email Tash on … as she’s a great writer”) but otherwise you should protect the emails you have been entrusted with. If in doubt, ask if it’s ok to pass on someone’s details

    Spam denial…

    Friday, May 15th, 2009

    Following on from defining what spam is, I thought I should mention why adding ‘this is  not spam’ to your emails isn’t a good idea.

    1. As I posted recently, certain words can trigger spam filterswhen an email arrives. The word spam itself rates highly in these filters so referring to spam in any way can actually prevent your email reaching your recipient(s)
    2. Most of us are sick of spam and therefore are suspicious of emails we don’t expect or that include questionable content. As soon as you mention you aren’t spam, we are going to wonder why you feel the need to tell us that - a genuine message should speak for itself.
    3. If the person reading your email disagrees and believes your message is spam, they will perceive you as having lied to them and any trust you may have had is gone or at least badly dented.

    Stimulus bonus

    Wednesday, April 29th, 2009

    Assuming you qualify, you may get (or already have) a bonus from the Government as part of the stimulus package. Remembering this is a tax free payment (how many hours would you have to work to get that much after tax?) have you seriously thought about how to use that money?

    I think there are two useful ways to spend your bonus – pay off debt (credit cards or mortgage) or investing it (shares, property, etc, or to your super or in your business.) Either way, the bonus can then go towards your financial future. Of course, the aim of the stimulus package is to get us spending rather than saving which is why I think the bonus could be well used for your business…

    1. spending on your business is an investment that can increase your long term profits – which means you can spend more later!
    2. whatever you purchase will help another business and stimulate the economy!
    3. this tax free money can buy you things that are tax deductible – and I suspect your accountant will approve of that!
    4. depending on what you buy, it may also be eligible for the extra tax deductions available at the moment – this can make bigger things much more affordable for tight budgets

    Given we’re potentially talking about $600 or $900, I don’t mean buying a few pens and a ream of paper! Investing in your business could include some of the following expenditures:

    • upgrade your computer or some software
    • update your website – think about a CMS, shopping cart, design, content, new photos and graphics
    • attend some training – seminars and conferences can pay back their price and time many times over through information, ideas and people met
    • get some professional help – a trademark lawyer, accountant, coach, writer, image consultant and so on can make a long term difference for your business
    • hire some help, whether it is a cleaner, VA, packer or letterbox deliverer
    • buy a good chair – your comfort is worth it especially if you sit for hours to run your business, and it will increase your productivity
    • buy some resources – books, DVDs, videos, business guides, magazines
    • get some flyers or postcards printed or some promo items made to spread the word of your business
    • look for some sponsorship or prize opportunities to help others and build exposure and publicity for your business

    Phone or email…

    Wednesday, April 22nd, 2009

    When writing about including an email address on printed materials the other day, I mentioned that I prefer emails to phone calls.

    Other than anyone’s personal preferences between writing and talking, here are some of the reasons I prefer communicating via email in my business:

    • it is much easier to ignore an incoming email than phone call. If I am concentrating on a document for a client, I don’t like interruptions and prefer to keep working so ignore incoming messages
    • I can manage my time better with emails – I choose a time to go through emails and respond as it suits me, but a phone call won’t just sit and wait for my convenience! Yes, I have an answering machine which can allow me to call back later but that doesn’t mean the other person is available when I do call back…
    • I don’t always work conventional hours – I can read your email at 3am but I doubt you want me to return a phone call at such hours!
    • an email forms a record of what is discussed. This makes it easier for me to check facts and deadlines when working on a project rather than relying on memory or finding where I scribbled notes during a phone call!
    • in an email, I have the time, when necessary, to plan what needs to be said and how to present it; on the phone, an immediate response may be regretted later
    • I can appear professional in an email no matter what is happening in the office – not always feasible over the phone in a home office with three children and renovations in the background!

    That said, the phone can be quicker and easier for clarifying information or an involved discussion. And obviously my reasons don’t apply for different types of businesses.

    Do you prefer email contacts over phone calls? How do you prefer to contact potential suppliers/service providers yourself?

    September Newsletter

    Saturday, September 13th, 2008

    Our September newsletter is now available and was sent out earlier this month!

    One key message in the newsletter is that Word Constructions is closed to new projects between 12 September and 5 November as I am on maternity leave.

    The other topics covered this month include: the importance of taking a break from work, no matter how impossible this may feel at the time it is important for your health, and how crucial it is for your business to know the audience.

    You can subscribeto recieve this newsletter monthly for helpful writing tips and information.

    Test post

    Thursday, March 13th, 2008

    Swapping from wordpress to my domain is fiddly and time consuming, but I’m working at it!

    In the meantime, you can still read my blog by clicking here.

    Saying sorry

    Thursday, February 14th, 2008

    On behalf of Australia, Kevin Rudd says sorry to the stolen generation and their families and communities.

    [youtube=http://www.youtube.com/watch?v=B1jeWeDpc68&rel=1]

    This apology may not be a business or writing topic, but it is important and is a significant moment in Australian history. I was proud to hear our Prime Minister say those words, to express the sorrow so many of us feel at what was done to those Aboriginal children and their families.

    The suffering of those families is more than I can imagine, and I hope that this apology can help a little of that pain and bring us closer together as Australians.

    I was shocked to realise the practice of removing Aboriginal children from their families was done as recently as the 1970s – 7 decades of it is 70 years too many.

    It is my hope that a positive change will arise from this apology – that people can heal, that positive actions will take place and that we will remember the unity and emotions of this momentous event.

    Welcome to a new Australia.