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Only make useful references

I’ve been reading a number of privacy policies and notices lately – not very exciting but necessary with new privacy laws coming into effect on 12 March.

One policy included the following (slight edits made to protect that business):

Disclosure to overseas recipients

We may disclose your personal information to overseas parties. If we disclose your personal information to overseas recipients, we will do so in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

Links in a circle interupted by one faulty link

Circular links don’t really help people follow the information flow

Under new laws, you must specify if any data will be stored outside of Australia so this section is necessary. But I don’t find it particularly helpful to be told to read their policy to find out if my data goes overseas – especially as I am already reading their policy…

make references useful

  1. never refer back to the same document (a different section of the document is fine, of course) as it is circular and meaningless
  2. give enough information to make the reference easy to follow up on. For example, ‘refer to the product section of our website’ or ‘see page 6 of the member handbook’ give clarity
  3. if online, add a hyperlink to the appropriate page, not just the home page.
  4. give some idea of what can be found at the reference so people can judge if it is relevant to them. It doesn’t have to be a long list, but some guidance helps – ‘details on widget sizes’ or ‘widget care instructions’ or even ‘background research about widgets’ is more useful than ‘for more information’.

 

 

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