This week, many Australian students have been sitting the NAPLAN tests. One of the tests is about writing and the students are given a topic to write an essay on.
For my daughter, this was her fourth NAPLAN experience. After a trial essay in class last week, she was panicking about the writing NAPLAN. Being told she’s good at writing essays didn’t give her any comfort until she finally told me she ‘had never written an essay in her life and didn’t know what one was’.
Throughout primary school and early secondary school, the kids have been taught various types of writing (I know I was never formally taught such a range as specific styles!) such as an argumentative piece, an opinion, instructions and a report. Yet no one had ever thought to tell all of them that an essay is just another term for a persuasive or argumentative piece!
Once I realised this was the issue, my daughter regained her confidence in essay writing and believes she did a good answer in her writing NAPLAN.
My children think of persuasive pieces, I think of essays – what do you call a piece of writing that covers a topic to make a case for their opinion?
When I went to school, we were never taught to write an argumentative or persuasive piece – we wrote essays. Technically, there is no difference but a change of terminology requires care.
If you teach kids to write persuasive pieces you can’t test them on essays unless you define and explain what an essay actually is – they have no experience of essays and figuring it out during a test is not good for their test performance.
By now, the link to business should be obvious! No matter what you are writing for a business or website, you need to be sure the intended audience will understand it.
Just because you are very familiar with jargon (technical or industry specific terms for things) and abbreviations does not mean your readers will be. So it is important to avoid jargon as much as possible.
In some contexts, using jargon is fine (for example, a doctor won’t write about an intestinal disease by saying the symptom is a sore tummy). However, it is still important to minimise the jargon use to be sure it is understood. Going back to our medical example, if a gastroenterologist is writing for a general medical audience she could use medical terms but perhaps avoid very specific terms that other doctors won’t know.
Whenever you do use jargon or industry specific terms in a business context it is a good idea to define the term.
You may be able to define terms at the first use of it or perhaps have a glossary page which each use of the term can be linked to.
Adding definitions is a good idea even if you are confident your audience knows the jargon because:
Does your website include definitions of words that are potentially difficult for you audience to recognise or understand? Have you ever reviewed your website for words and terms that may be considered jargon?