It’s an officious sounding word for many people, and certainly a daunting prospect if you have to write or update the manual for your business. So much so, that people often avoid having a procedures or operations manual or just call it something less intimidating.
Really it is just a collection of ideas and instructions to help operate something efficiently. It may be boring to read the manual that came with your new iPod, phone or TV but it is very handy when you can’t figure out how to set it up or use the advanced features.
Manuals range from a few pages long to hundreds and even thousands of pages long, depending on the purpose of the manual. Obviously the manual to run a multi-million dollar business will be longer than the manual for your home printer, but the concept is the same.
Here are a few tips to make the concept of a manual less intimidating in your business:
Thinking about manuals you’ve had to use in the past, what were some of the big issues with them?