{"id":5251,"date":"2012-12-03T11:22:00","date_gmt":"2012-12-03T00:22:00","guid":{"rendered":"http:\/\/wordconstructions.com.au\/blog\/?p=5251"},"modified":"2013-08-07T10:35:18","modified_gmt":"2013-08-07T00:35:18","slug":"big-guys-would-get-it-right","status":"publish","type":"post","link":"https:\/\/wordconstructions.com.au\/blog\/2012\/12\/big-guys-would-get-it-right\/","title":{"rendered":"You&#8217;d think the big guys would get it right&#8230;"},"content":{"rendered":"<p>Is it just me, or do you have more tolerance of a small business making mistakes than a big business?<\/p>\n<div id=\"attachment_5259\" style=\"width: 172px\" class=\"wp-caption alignright\"><a href=\"http:\/\/wordconstructions.com.au\/blog\/wp-content\/uploads\/2012\/12\/prooofread_checklist.gif\"><img decoding=\"async\" aria-describedby=\"caption-attachment-5259\" class=\" wp-image-5259\" title=\"prooofread_checklist\" alt=\"A checklist of items to proofread\" src=\"http:\/\/wordconstructions.com.au\/blog\/wp-content\/uploads\/2012\/12\/prooofread_checklist.gif\" width=\"162\" height=\"187\" \/><\/a><p id=\"caption-attachment-5259\" class=\"wp-caption-text\">A basic proofreading checklist<\/p><\/div>\n<p>That is, for\u00a0mistakes like spelling errors, <a title=\"Don\u2019t get caught with deadlinks\u2026\" href=\"http:\/\/wordconstructions.com.au\/blog\/2012\/08\/dont-get-caught-with-deadlinks\/\">dead links on their website<\/a>, out of date information and <a title=\"Define \u2018you\u2019 for clarity\" href=\"http:\/\/wordconstructions.com.au\/blog\/2012\/01\/define-you-for-clarity\/\">lack of clarity in a message<\/a>.<\/p>\n<p>I think\u00a0if you have the budget for huge campaigns, you have the budget to get a <a title=\"The rewards of hiring a business writer\" href=\"http:\/\/wordconstructions.com.au\/blog\/2011\/07\/the-rewards-of-hiring-a-business-writer\/\">writer or editor to help you avoid stupid mistakes<\/a>. A sole\u00a0trader on the other hand often has less money\u00a0to spend and more hats to wear so mistakes are a little more excusable.<\/p>\n<h2>Budget for the details<\/h2>\n<p>I was asked by a major entity to complete a survey that they intend to use to produce some data that can impact on the digital media and brands.<\/p>\n<p>It was longer than I expected but more than\u00a0that, it was\u00a0very disappointing\u00a0from a group that is producing such a report.<\/p>\n<p>Having a <a title=\"Improving your surveys and questionnaires\" href=\"http:\/\/wordconstructions.com.au\/blog\/2011\/07\/improving-your-surveys-and-questionnaires\/\">poor survey through lack of attention to detail <\/a>reduces their credibility &#8211; if they can&#8217;t get the\u00a0questions right, is their analysis going to be any good?<\/p>\n<p>Compared to the\u00a0time and money they have put into preparing and promoting this survey, and then turning the results\u00a0into a report, it would have cost little to have had it reviewed by a writer or editor to ensure it would\u00a0work. It&#8217;s like spending a million dollars to build your dream house but not checking the architect remembered to add a front door.<\/p>\n<h2>International survey<\/h2>\n<p>Some of the issues I came across in this particular survey\u00a0were:<\/p>\n<ol>\n<li>\u00a0I was invited\u00a0twice (ie\u00a0via two different .com.au email addresses) to complete this survey. Yet there was a question &#8216;Please enter your five digit zip code&#8217; &#8211; my four digit postcode wasn&#8217;t accepted. So are they so ignorant to not realise we don&#8217;t all have a US\u00a0zip code (the error messages actually stated &#8220;You must enter a valid US zip code&#8221;) or was this survey only meant for US residents?<br \/>\n<strong>Tip:<\/strong> if preparing any sort of online form, make it usable for all aspects of your audience\u00a0&#8211; and make it clear at the start if some\u00a0groups can&#8217;t participate<\/li>\n<li>There were too many assumptions within the questions, but I had to\u00a0answer them anyway so they are getting\u00a0meaningless results from the survey. For example, &#8220;which of the following do you generate money from?&#8221; listed about six possible answers &#8211; I don&#8217;t earn money from any of them but there\u00a0 wasn&#8217;t a &#8216;none of the above&#8217; type answer.<br \/>\nI did get some\u00a0satisfaction in a couple of those questions if they at least gave an &#8216;other&#8217; option as I wrote the real answer in that field!<br \/>\n<strong>Tip:<\/strong>\u00a0always have an answer for everyone in a survey &#8211; if people\u00a0can&#8217;t answer, they can skew your results with dummy answers and it frustrates them<\/li>\n<li>One question asked &#8216;what is your key source for finding companies that don&#8217;t meet your requirements?&#8217; followed by a series of criteria that you could\u00a0use to filter out a company and a couple of other points. In other words, it made absolutely\u00a0no sense and I couldn&#8217;t answer it &#8211; well I used the &#8216;other&#8217; field to say it made no sense so I couldn&#8217;t choose\u00a0from their list!<br \/>\n<strong>Tip<\/strong>: always do a final read of materials\u00a0to ensure everything makes sense. Edits along\u00a0the way can change things so read it in full to be sure &#8211; and preferably get fresh eyes to view it, too.<\/li>\n<\/ol>\n<div style=\"width: 160px\" class=\"wp-caption alignleft\"><img decoding=\"async\" title=\"Bad maths example\" alt=\"Maths error 1 + 1 =3\" src=\"http:\/\/wordconstructions.com.au\/blog\/wp-content\/uploads\/2012\/04\/bad_maths_example-150x150.jpg\" width=\"150\" height=\"150\" \/><p class=\"wp-caption-text\">Poor data can&#8217;t result in a good report, whichever way you add it<\/p><\/div>\n<p>One better written question they included\u00a0asked where I got <a title=\"Getting blog content ideas\" href=\"http:\/\/wordconstructions.com.au\/blog\/2011\/08\/getting-blog-content-ideas\/\">inspiration\u00a0for my blog\u00a0posts<\/a>. I could only select one answer, which is limiting as I find inspiration in many places. However, I again used the &#8216;other&#8217; option and\u00a0 wrote I am inspired by poor communications efforts I see &#8211; such as surveys like this with poor questions! You have to find fun where you can, I say!<\/p>\n<p>So not a <a title=\"Improving your surveys and questionnaires\" href=\"http:\/\/wordconstructions.com.au\/blog\/2011\/07\/improving-your-surveys-and-questionnaires\/\">great survey<\/a> (and I will struggle to trust their results) but it did inspire a blog post and gave me some amusement using their &#8216;other&#8217; fields!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is it just me, or do you have more tolerance of a small business making mistakes than a big business? That is, for\u00a0mistakes like spelling errors, dead links on their website, out of date information and lack of clarity in a message. I think\u00a0if you have the budget for huge campaigns, you have the budget [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[49,1425,53],"tags":[1325,376,143,597],"class_list":["post-5251","post","type-post","status-publish","format-standard","hentry","category-bad-writing-examples","category-business-communications","category-business-info-tools","tag-budget","tag-details","tag-survey","tag-writer"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts\/5251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/comments?post=5251"}],"version-history":[{"count":4,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts\/5251\/revisions"}],"predecessor-version":[{"id":6083,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts\/5251\/revisions\/6083"}],"wp:attachment":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/media?parent=5251"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/categories?post=5251"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/tags?post=5251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}