{"id":5160,"date":"2012-11-14T10:41:19","date_gmt":"2012-11-13T23:41:19","guid":{"rendered":"http:\/\/wordconstructions.com.au\/blog\/?p=5160"},"modified":"2024-04-11T10:58:48","modified_gmt":"2024-04-11T00:58:48","slug":"vague-anticipation-or-annoy","status":"publish","type":"post","link":"https:\/\/wordconstructions.com.au\/blog\/2012\/11\/vague-anticipation-or-annoy\/","title":{"rendered":"being vague builds anticipation – or annoyance?"},"content":{"rendered":"
\"End<\/a>

A clear sign for the end of the metcard for trains in Victoria<\/p><\/div>\n

I’ve travelled on some trains lately\u00a0which is not something\u00a0I do very often these days (working from\u00a0home<\/a> doesn’t require a lot of train trips!) and read some messages about the new ticketing system.<\/p>\n

Now, I called it a new system because it is replacing our\u00a0old system but it has been in use since the\u00a0end of 2009! Basically, the myki card<\/a>\u00a0is an electronic contact system for public transport throughout Victoria instead of our old metcard system.<\/p>\n

Myki\u00a0has been phased in and many people were still using the metcards earlier this year.<\/p>\n

Notices in trains<\/h2>\n

At each end of train carriage in Melbourne, a ticker system gives messages such as the name of stations as the train approaches.<\/p>\n

Recently, that is in October and November 2012,\u00a0I’ve seen the following message:<\/p>\n

myki\u00a0is replacing metcard in 2012<\/p>\n

What do you think of this message?<\/p>\n

Build anticipation<\/h2>\n

Sometimes, not giving the full story is a great way to keep people interested and motivate them to find out more.<\/p>\n

Like at the end of season a TV show will have Mary heading into danger while John is arrested on his way to rescue her. If you care about John and Mary, you are drawn to see the next season.<\/p>\n

So being vague can have advantages.<\/p>\n

I’m not so sure that a vague ‘2012’ is good enough for something like ending a ticket system. Especially as I remember\u00a01 July\u00a0being advertised as the date metcards stopped…<\/p>\n

Commitment or safety?<\/h2>\n

If I tell you that the blog\u00a0posts\u00a0you asked me to write<\/a> will be ready at 1pm on Monday, you have a clear expectation. And I have made a commitment so will provide the blog posts on time.<\/p>\n

If I had told you they’d be ready on Monday afternoon, I have\u00a0 given myself a little more time to get them finished but you still have a commitment to rely on – you know you will have them by Tuesday morning.<\/p>\n

Would you be very impressed if I said ‘yes, I’ll write you some blog posts this month\u00a0and let you know when they’re ready’?<\/p>\n

There are times when you can’t be sure of a delivery date so you use less concrete references to save problems and complaints – it gives the business a safety net really.<\/p>\n

Maybe I’m just cynical\u00a0but I think\u00a0too much safety net behaviour reduces your credibility<\/a>\u00a0and people don’t trust you. We have\u00a0respect for someone brave enough to stand up and say “I will do this by this time” –\u00a0 even if they later adjust the timeframe a little.<\/p>\n

So I am not impressed by a message\u00a0that myki\u00a0is replacing metcards in 2012.<\/p>\n

2012 covers 12 months (10 of which have gone!) and 365 days.<\/p>\n

2012 doesn’t give me clarity\u00a0of when I must change systems. It feels like they have no faith in meeting deadlines so have extended\u00a0it as much as possible to protect themselves rather than push to meet it.<\/p>\n

I think even ‘myki is gradually replacing metcard during 2012’ would have been better if various dates were involved for phasing in myki. Or update the message during the year to be more specific, such as ‘metcard not for sale from July’ and ‘metcard readers now deactivated’.<\/p>\n

\u00a0Make your commitment<\/h2>\n

What do you think of this public message?<\/p>\n

Does something so vague give you enough faith to trust the system? Maybe it seems reasonable to you?<\/p>\n

When you are choosing suppliers, how committed do you expect them to be?<\/p>\n","protected":false},"excerpt":{"rendered":"

While missing some details can build anticipation and interest, being too vague shows a lack of commitment. A Melbourne train sign was too vague to be helpful.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[49,1425],"tags":[1586,1104,1587,1585],"class_list":["post-5160","post","type-post","status-publish","format-standard","hentry","category-bad-writing-examples","category-business-communications","tag-commitment","tag-system","tag-trains","tag-vague"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts\/5160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/comments?post=5160"}],"version-history":[{"count":2,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts\/5160\/revisions"}],"predecessor-version":[{"id":12809,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts\/5160\/revisions\/12809"}],"wp:attachment":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/media?parent=5160"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/categories?post=5160"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/tags?post=5160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}