{"id":318,"date":"2008-05-04T13:34:45","date_gmt":"2008-05-04T03:34:45","guid":{"rendered":"http:\/\/wordconstructions.com.au\/blog\/?p=318"},"modified":"2011-12-29T17:53:49","modified_gmt":"2011-12-29T06:53:49","slug":"surveyfeedback-questions","status":"publish","type":"post","link":"https:\/\/wordconstructions.com.au\/blog\/2008\/05\/surveyfeedback-questions\/","title":{"rendered":"Survey\/feedback questions"},"content":{"rendered":"

\"Pointing<\/a>It’s unlikely that you have never done a survey or filled in a feedback form about a seminar or such. Unfortunately, it is also unlikely that everyone\u00a0of those questions you answered was clearly written or easy to understand.<\/p>\n

If you are involved in preparing any surveys\/feedback forms<\/a>, it is important to think carefully about how you ask questions. Obviously, the first step is to know what answers you need – do you really want to know how old people are or just the difference between adults and teenagers?<\/p>\n

Here are three recent examples I have come across where the question is not going to get the right responses:<\/p>\n

“1. Please list as many soft drink flavours you can think of”
\n“2. For each flavour, please select A, B or C where A is ‘yes, I knew it was a flavour but forgot it’, B is ‘I didn’t realise it was a flavour’ and C is ‘I’ve never heard of it’. {and then list every flavour whether or not the person listed it in question 1}”<\/span><\/p>\n

So if you had written orange as a flavour in question 1, how can you select A, B or C for orange in question 2? As it was an online survey and answering was necessary, people would guess an answer so the final results mean nothing.<\/p>\n

“Were you satisfied with the course handbook?<\/span><\/p>\n