{"id":1118,"date":"2010-08-23T11:08:34","date_gmt":"2010-08-23T01:08:34","guid":{"rendered":"http:\/\/wordconstructions.com.au\/blog\/?p=1118"},"modified":"2010-06-24T23:23:13","modified_gmt":"2010-06-24T13:23:13","slug":"coddling-the-right-clients","status":"publish","type":"post","link":"https:\/\/wordconstructions.com.au\/blog\/2010\/08\/coddling-the-right-clients\/","title":{"rendered":"Coddling the right clients"},"content":{"rendered":"<p>If you&#8217;ve been in business a while, the chances are you&#8217;ve had at least one annoying, energy-sapping client. So, like me you will probably appreciate the following comments from <a title=\"greedy clients\" href=\"http:\/\/sethgodin.typepad.com\/seths_blog\/2010\/02\/more-more-more.html\" target=\"_blank\">Seth Godin<\/a>:<\/p>\n<p style=\"padding-left: 30px;\">The challenge of winning more than your fair share of the market is that the best available strategy&#8211;providing remarkable service and an honest human connection&#8211;will be abused by a few people you work with.<\/p>\n<p style=\"padding-left: 30px;\">You have three choices: put up with the whiners, write off everyone, or, deliberately exclude the ungrateful curs.<\/p>\n<p style=\"padding-left: 30px;\">Firing the customers you can&#8217;t possibly please gives you the bandwidth and resources to coddle the ones that truly deserve your attention and repay you with referrals, applause and loyalty.<\/p>\n<p>Next time you are having trouble with the idea of sacking a client, or refusing to take on a particular client, remember that doing so gives you more energy to do a great job for those clients who will truly appreciate it.<\/p>\n<p>On the positive side, the time consuming clients I have had in the past have helped me better value my time and espertise, and taught me what to look for in people I want to work with.<\/p>\n<p>Who would you prefer to coddle?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;ve been in business a while, the chances are you&#8217;ve had at least one annoying, energy-sapping client. So, like me you will probably appreciate the following comments from Seth Godin: The challenge of winning more than your fair share of the market is that the best available strategy&#8211;providing remarkable service and an honest human [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[53],"tags":[1081,55,1082,500],"class_list":["post-1118","post","type-post","status-publish","format-standard","hentry","category-business-info-tools","tag-appreciate","tag-clients","tag-sacking","tag-service"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts\/1118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/comments?post=1118"}],"version-history":[{"count":3,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts\/1118\/revisions"}],"predecessor-version":[{"id":1120,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/posts\/1118\/revisions\/1120"}],"wp:attachment":[{"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/media?parent=1118"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/categories?post=1118"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wordconstructions.com.au\/blog\/wp-json\/wp\/v2\/tags?post=1118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}