Posts Tagged ‘consistent’

Content and message must match

Friday, December 16th, 2011

Whatever your message is, your content must be consistent as well.

One of my favourite writing tasks is helping Santa write letters each Christmas at Love Santa. They are fun, positive letters and I know that each one will bring smiles and extend the Christmas joy.

Of course, sometimes people feel that they get too old for Santa and question their belief in him and the magic of Christmas.

Like many others, Love Santa has some information available to help people (parents in particular) to encourage people to keep their belief in Santa. The information is written with care to give tips on encouraging but also be read by those in doubt without any additional cause to doubt (and yes, this blog post is also being carefully written!)

Others are not so careful. I just read an article with ‘easy ways to keep your child believing in Santa’ that spends the first few paragraphs destroying any doubts before giving the five tips. Any doubting child reading it would no longer be influenced by those useful tips so the purpose would be lost – and don’t assume kids don’t read articles aimed for parents!

This makes a clear example of how the presentation of information through choice of words, headings and images can support or contradict the intent and content of the writing. Sure it is harder to write so that the entire message is consistent and acceptable for all potential readers, but it will serve the purpose much better and will be appreciated by those looking for the information.

What examples have you seen of a message not supporting itself? Or maybe you have a Santa story to share (although personal stories are best shared at Love Santa’s blog!)?

Newsletter subject lines

Thursday, October 21st, 2010

The subject line of an email is an important factor in getting it read, and that is no less important for an enewsletter.

Personally, I think it is useful to start the subject the same way for every edition of your newsletter. I suggest using the name of your business or newsletter as the subject

You can add a date or specific subject as well, but a consistent start is helpful because:

  • it is easy to identify as your newsletter whereas varied subjects may get deleted by even your keenest readers
  • it is easy for people to collate different editions in their inbox if they have the same subject
  • it helps build your brand – just a glance at the subject reminds people of you without them reading it

Thinking of enewsletters you receive, do you prefer ones with a consistent subject line?

Numbered lists

Friday, November 13th, 2009

I was recently asked about numbered lists so here is some information about them for everyone else, too!

Using a list can be a better way to present information than just using straight text all the time – it can simplify things for the reader, it is generally much easier as a quick reference and it can make the document more visually interesting than a page of text alone.

Adding numbers to a list (and although I use the word number, a numbered list may use roman numerals or letters instead of Arabic numbers) is usually reserved for when the order of the list is important or when reference to specific points is likely.

Clarity and consistency are the two keys to making a useful list. If the items in a list have further divisions, make sure those divisions are clear – or make multiple lists. Lists with divisions are generally referred to as outline lists, such as the following:

  1. prepare a draft
  2. edit the draft
    1. check spelling
    2. check grammar
    3. ensure everything makes sense
  3. get someone else to review the draft
  4. edit the draft
  5. finalise the draft
    1. add formatting
    2. check page breaks and similar details
    3. send to print

The sub divisions in this list are clear to the eye but would be much clearer overall if they used a different numbering system (for example, ‘add formatting’ would be a or i and ‘send to print’ would be c or iii.)

If there is only one item, it technically isn’t a list so a number isn’t required. A single item can either be incorporated into sentence form or just be listed with a bullet or em-dash. Adding a number to a single item is likely to confuse people as they look for subsequent points that don’t exist.

Keeping numbering clear and consistent is also critical for speakers, not just writers. I have attended a number of presentations where they start with clear points (E.g. “here are five ways to get website traffic. Number one is…”) but get sidetracked or forget the numbering and my notes are confused and/or disjointed as a result.

Do you have any further questions about numbered lists I might be able to help with?

Use your words, and numbers, wisely!