Archive for the ‘business tools’ Category

What are people searching for?

Tuesday, August 17th, 2010

Look at your web stats and some of the keyword tools available and find out what terms people are really using to find your website.

Are they the words you expected? More importantly, are they the words you are using in the content of your site?

For example, you have an article on your site about Crimson Rosellas but discover most customers search for information on red parrots (because they don’t know the name of the bird). It isn’t hard to add red and parrots to your list of keywords in the site meta data and adjust the article itself to include ‘red parrots’ at least once. 

Having relevant keywords is good; having relevant keywords that your potential customers actually use is much better.

Have you played with keywords and seen positive results in website traffic? Share your story :)

Consistency includes contacts

Saturday, June 26th, 2010

Consistency is an important aspect of building your brand. It is easy to remember to always use the same colours, fonts and logos, but you also need consistency in the details you provide.

For instance, I recently received an email where the sender’s email address was different to the one in the signature (and I mean completely different – names and domains varied!) and both were different to the URL of the business! I didn’t try any of them and deleted the email…

Contact details are not only important for branding and consistency, they are also crucial in building trust. A business that uses a different email address to what they advertise or refuses to give any contact details on a website and so on can give the impression of hiding something – not a great way to establish trust.

Personally, I also notice when people use an email address that doesn’t match their URL. For one thing, why lose the promotional advantage of using your own domain name? And why promote someone else’s business instead? Using a different domain to your own also looks unprofessional – especially if it is a hotmail address.

What do you think of a business that doesn’t have contact details consistent with your domain? Does it impact on your sense of trust?

Newsletter subscribers

Thursday, March 18th, 2010

How often do you look at or work on your newsletter subscriber list?

How often do you think people should review such lists?

The frequency of sending emails obviously affects those answers, as does how you send emails out (some email software/services will do some of the checking for you).

When reviewing subscriber lists, here are some things to look for:

  • if you get any requests to be unsubscribed, do so immediately – certainly before sending the next email. Having this step automated is great for you and subscribers
  • any emails that repeatedly bounce (i.e. keep being sent back to you because they can’t be delivered) need to be removed form your list. Yes, you could keep them on the list so it appears bigger, but there are some good reasons to delete them
    • you will probably get bounce emails every time you send an email – why cause more email clutter for yourself?
    • ISPs actually track the proportion of bounced emails you send out – if you keep sending a lot of bouncing emails, they will block your newsletters
  • monitor the turnover of your list, not just the size. For example, if you have 100 subscribers in January and February it looks great but if 50 subscribed in February it means that half your January subscribers unsubscribed which is not so great
  • if you have stats available, monitor how many are being read, forwarded and so on
  • look at how your list is broken down by whatever information you have available – male vs female, states or countries, html vs plain text, etc

And remember to never subscribe anyone without their permission – it is just bad manners as well as risking your reputation.

Newsletter spam and advertisers

Thursday, February 18th, 2010

If you send out a newsletter, or other email marketing materials, one of the biggest issues you face is getting the message through spam and related filters.

As well as choosing your words carefully to avoid being classed as spam, you also need to watch what advertising you add to your newsletter.

Setting rules on the type of advertising you accept is a different topic, but it is also important to check what words any advertisers use – you don’t want to put time into adjusting your words just to have many spam triggers in ads. Ensure your advertisers understand you have editorial control over their ads, although major changes need their approval.

Apparently you also need to be aware of how your advertisers are viewed online. That is, if you include an advertiser’s URL that has been blacklisted by ISPs for sending spam, your newsletter could also be filtered out.

Some sites that help identify blacklisted email senders are:

MX Toolbox (based on server IP addresses)
Abusive hosts blocking list(based on host name or IP address)
DNS Stuff (based on DNS servers – not free)
Black List Monitoring (based on IP address)

* I don’t know that these are the best, but if they help you avoid being blacklisted (or recover from being blacklisted) they may be worth a try!

Personalised search plus content

Friday, January 29th, 2010

In 2010, Google is introducing personalised search where your site preferences will impact on the search results you get. For example, if you often read my blog, it will rank higher when you use a relevant search term than it may have done if you didn’t regularly visit here.

What is interesting is that Google has found  a way to encourage good content rather than search engine optimisation (SEO ) ‘strategies’ so the search results we are given are less likely to be junk. Rob at Just Web explains it as “If the content you provide to the visitor is rubbish, it is less likely they will return. So the end results is you may get one visit from that user, but they are less likely to consider you a future source of information.

This is another move by Google to ensure it gives priority to good content.”

So although there are some simple SEO techniques that are worth using on your website, I stand by quality content as the main way to be successful with search engines and site visitors.

Building your blog

Saturday, November 28th, 2009

Presumably, if you have a blog you want to build it with content and readers. It isn’t always easy to do, especially over time, so it takes dedication to truly build a blog into something you can be proud of.

 Finding ideas to write about, maximising your topics, building trust, attention grabbing titles, dealing with negative or poorly written comments, and ending your blog posts are all important parts of a successful blog. 

Recently, Raivyn gave some advice for anyone wanting to make money from a blog (or blogs) – some of that advice applies to all blogs whether their aim is to make money, share ideas, promote a business or anything else.

The points I most liked (rewritten into my own words and comments) were:

  • keep writing – even if uninspired, you need to write to build the habit and experience
  • find your own blog rules – some blogs have very short posts, some have long posts and some find a combination or middle ground works best. Instead of writing to a formula number of words, find what works for you and your readers. And apply the same logic to frequency, style, running carnivals, inviting guest bloggers, and so on.
  • keep your credibility – recommend products/services/etc that you truly think are worthwhile, not just those paying a commission or giving you a reciprocal link.
  • write for your readers – this may not be so important for a personal blog, but to make money (directly or indirectly) you need to write what potential customers want to read about in a way they find interesting and useful. Knowing your audience is a key part of any good writing

Good luck with building your successful blog!

Give options that make sense

Wednesday, November 4th, 2009

I have written before about the need to use clear questions in surveys to get meaningful results, and given some tips on how to write such questions. Every time I do a survey with poor questions I cringe – do they really not care about getting good results or just don’t understand that not everyone knows what they are really asking?

One of the most common questions I have seen in online surveys is the following:

Are you …

male
female?

Technically, the answer is yes  – I am male or female and so is every other human I know of! Fairly pointless question to ask unless you have a third group responding.

In this case, we can see what is really being asked (“which are you?”) and the available answers lead us to answering correctly, but it isn’t always so easy.

It was great recently to be asked to help a major research centre refine their questionnaire. They had determined the questions they wanted to ask but understood that how they asked was critical to the final result of their research.

So if you are preparing surveys or questionnaires, my two key tips are:

  • read the questions to make sure the options answer the question and suit your needs
  • get at least one other person to read the questions to ensure they make sense to a less involved pair of eyes

Use your words wisely!

Backing up is a winner!

Thursday, October 29th, 2009

Yesterday, I listened to a webinar to announce the Smart Company web awards (I’m linking to their site but a it’s been down every time I’ve tried today, I apologise in advance if their site doesn’t show up.)

I don’t know much about most of the winners, although I intend to look at them to see what I can learn about effective websites, etc. However, I did recognise the winner of the ecommerce section.

Carbonite is a back up service to keep your computer files safe if something happens (something like a fire, a computer malfunction or even theft of your computer.) I’ve been using them for about 18 months and have recommended them a few times when people have asked about backing their files up.

I love the fact that I don’t have to remember to do anything – the files are automatically backed up for me regularly and I can even tell which files have been backed up in my file manager. I also like that I can access all copies that have been backed up – so if I want to go back to an older version of a document that I didn’t keep, I can access a previous back up and get the older file.

As for them as a winning ecommerce site, well I know I had no troubles subscribing or renewing so it is user friendly! I haven’t looked at them critically to agree or disagree with them winning this award, but I like their service – so congratulations Carbonite!

How do you manage your back ups? Do you have a written procedure for back ups, even if you use a service like Carbonite (so someone else knows how to access your files if you aren’t there and they are needed)? I know if l lost my computer files, it would cause a lot of stress and my business would suffer so I consider backing up a critical measure in business. And personally – I have my digital photos backed up off site, too.

Blogging for promotions

Thursday, July 16th, 2009

Thanks to some external limitations, I found some time to catch up on some blog reading this morning.

Let me start by saying I do believe in blogs as a promotional tool in business – they are a great way to keep a site fresh, to build a relationship with clients and build your credibility. Yes, there are many social media choices now but I don’t think they are replacing blogs. Personally, I learn more from reading a good blog post than a tweet for instance!

A blog on your domain is going to give more SEO advantages than other social media options, too.

Des Walsh blogged about some survey results about blogs and business. He wrote “Companies with 10 or fewer employees are 30% more likely to use social media for public relations, branding and understanding customers. And they are twice as likely as large companies to use social media for lead generation.”

It certainly didn’t surprise me that small businesses use more social media than large ones – there is the obvious budget differences meaning small business owners need to find more affordable ways to interact with potential customers. I also think that many small businesses do well because they provide a personal service (no account managers or moving customers between departments, and a stronger sense of ownership) and social media depends on the personal side of a business.

If you are a sole trader, the approval process is easy; if you work in a large company, especially if it is heavily regulated, the effort of getting blog posts, tweets and so on approved can be huge – and the time involved takes away form the immediate nature of social media anyway.

From the blogs you read, would you agree that small businesses use more social media than their bigger counterparts?

Do you have a website?

Wednesday, April 1st, 2009

I posted earlier about the MYOB surveyof small business owners’ response to the global financial situation, but am startled by another part of their survey.

Apparently, 60% of surveyed small business ownersdon’t have a website for their business. That is incredible. They surveyed 1,503 business owners with no more than 19 employees, so it is a reasonable number but perhaps not statistically significant compared to how many small businesses there are in Australia.

Not all businesses are internet based, obviously, but offline businesses can have a website and use it to good effect.

Why am I so surprised they don’t have a website?

  • personally, I often refer to the website for further information or to get a feel for a business before I contact them – no website and there’s a good chance I’ll move on. This is especially true now I have a baby as it is easier to research and compare from home than to drive around
  • a website is like a brochure that works 24 hours a day, every day of the year, so why limit yourself to paper?
  • a website can be a lot cheaper to run than many traditional advertising options (I pay $5 a month for hosting – you won’t get much advertising for $60 a year!)
  • people generally find it easier to remember words than numbers so if you or a happy customer are inviting someone to learn more about your business, a web address could be more successful
  • people expect websites now – not meeting that expectation may decrease your credibility in their eyes

A website can be simple and as short as one or two pages; it can be static and need little maintenance (although search engines prefer more active sites.) Some online directories offer full page listings which can act as a website, which is better than nothing, but the URL may be long.

SO back to the original question? Do you have a website? Do other business owners you know have websites? If not, why not?